6/10 Good
May 1, 2025
Fabulous location, but a little T&C needed in room
This hotel is in a superb location in a beautiful place. The hotel has a stunning aspect and staff were very friendly and the breakfast was lovely.
However, there were a few things that could be improved on which would really impact on quality of stay, in my view.
1. There doesn't appear to be an elevator to rooms, so had to lug bag upstairs with injured knee. No-one asked if any assistance was needed with bags on check-in which is something I'd strongly suggest should occur.
2. The room looked very tired - carpet was stained and worn in places; felt like room hadn't been cleaned very well (dust on skirting/doors, dust on velvet headboard).
3. Seems to be a plumbing issue in bathroom - toilet (cistern maybe) and bath both seemed to leak.
Lorraine
Lorraine, 1-night trip