I stayed at the hotel while attending a conference at the China National Silk Museum, an easy walk about a mile away. It's a modern property with spacious rooms in the beautiful West Lake area. The air conditioning is tremendously effective, not a given in Hangzhou hotels. As too often the case in hotels, the room was dimly lit and the lights over the bathroom mirror cast weird shadows. But the main thing guests should be aware of is that this is a Chinese hotel for Chinese guests. The staff is nice and will do their best, with help from Weibo's translation service, to help you, but if you need a place where your English is easily understood and your American food expectations are met, don't stay here. If, on the other hand, you want an easy-to-manage introduction to how affluent Chinese travel this might be just the place. Although breakfast wasn't included in my rate, for instance, I did eat at the buffet a couple of times and enjoyed seeing people pile enormous amounts of food on their plate to get their money's worth. The embroidery shop is fun, and the embroiderer is happy to dicker using her calculator.