2/10 Poor
May 30, 2024
Package got delivered to hotel. Hôtel told us that they did not receive a package and nothing was in the mailbox. When we checked in the package was in their mailbox and the lady at the front desk (aka the owner) said, “oh yea, I didn’t check the mailbox, it’s just easier to tell people that we don’t accept packages or didn’t get them.” That cost us an extra $4k on our trip. Also, the entire week she was very rude and not very helpful either. Terrible experience. Maid was alright, but she also never actually changed the sheets in the room for the entire 9 day stay, she only made the beds with the sheets that were in the room. Very unclean and unprofessional.
Jennifer
Jennifer, 8-night family trip
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