Very good experience overall. The hotel was well located, all the basic needs were covered: location, cleanliness, a good breakfast. Hotel staff and cleaning staff very friendly. The only exception was the receptionist, a very rude young woman with blond hair, who answered our basic questions without any kindness or good disposition towards us the guests. That was the only drawback. I don't think that person is trained or prepared to deal with the public, it detracts from the good experience we had in the hotel. However, apart of the receptionist, I recommend the Epico Recoleta Hotel and we will stay there again.