We found out that the room which we booked did not have an en-suite, and we were required to travel to the bottom floor, through the common area, to use a communal shower. This was not clear from the advertising, and we felt that it should have been made clearer. When we explained that we thought we had booked a room with an en-suite, the staff were defensive and showed little compassion after a long day of travel. The cost of upgrading to a room with an en-suite was almost the same cost as the room we had booked, which was not cheap to begin with. The carpet smelled of feet also. Otherwise the room was satisfactory and conveniently located close to the main train station and a short tram/bus ride from thw peace memorial park.