There was a bit of restoration work going on. As you entered the lobby, there was a large plastic sheet covering one side of the lobby. The smell of paint was immediate. There was work going on in the area by the fireplace and there was orange tape blocking off a section. The indoor pool was also undergoing "restoration", and so it was not available. We also did not know it was "pet friendly", and we witnessed one occasion where two owners had their dogs barking at each other. They advertised serving tea during the 4 to 6 pm time, which included fresh cookies. We arrived at 5. Tea was available, but no cookies. When I asked, I was simply told they were none. I would think if you knew how many people you had as guests, you would be stocked. I know its a little thing, but it would have been nice if they had mentioned something on their website about the restoration work. After a long day (8 hours) on the road, it was not the best of greetings. We felt our room was fine. But it must have been a long week for staff as well, as both of the people I spoke with seemed tired and did not greet us with a smile. I might would try the English Inn at some point in the future, but for now, if we are in Charlottesville again, I will go elsewhere.