2/10 Poor
Jan 24, 2025
misled by images and reviews
I was completely misled by pictures of this hotel.
I had booked the junior suite which includes two double beds.Upon arrival, there was only 1 double bed and a sofa, when I went to the receptionist, they were extremely unhelpful and said that since I booked the suite on an external site, there was nothing to do... it was very upsetting.
Additionally, when I emptied the bath it leaked down to the bathroom and emitted an awful sewage smell. The next morning i told reception and when i came back in the evening they said it had been fixed only for the exact same thing to happen the next time the bath got emptied....
Furthermore, our shower tiles were cracked and the Spa pool was out of order.
All, in all, a disappointing and mediocre stay.
Verified traveler
2-night trip
Verified Hotels.com guest review