2/10 Poor
Sep 4, 2019
AVOID- poorly maintained and below expectations
Stayed here for 2 nights with family plus our private driver as part of a whistle-stop tour of Sri Lanka. Our first impressions were quite bad. Hotels in Sri Lanka routinely provide/arrange accommodation for drivers (either for a price or sometimes for free). Jacob made it seem like drivers are not worthy of staying in the vicinity of guests as they "disturb the look of the hotel and the other guests". In fact, as we were unloading bags, he straight up asked our driver where he would be staying (without our knowledge). This made us quite angry but we made adjustments and kept our driver with us in our room as there were enough beds in the 2 rooms.
The hotel was very poorly maintained and we realised this from the get-go. For example, the bed sheets were stained/ dirty, the taps in the shower came loose, another tap was leaking, the shower stand was broken and falling out the wall, the water heater would make weird sounds, the AC in one of the rooms would sometimes not work etc. It was quite clear that the hotel was poorly maintained.
Compared to some of the other hotels we stayed in during this trip in various places (Kandy, Dambulla, Ella, Jaffna, Colombo, Tangalle) which were at similar price points, this hotel was far below the standard.
The only positives were the food (decent) and the WiFi. I felt sorry for the owner as it seemed a bit delusional.
We regretted staying here for 2 nights and it was honestly a bit of a nightmare. We were glad to be leaving.
Shriram
Shriram, 2-night family trip
Verified Hotels.com guest review
