4/10 Fair
Jan 1, 2025
Bait and Switch
Make sure you pay attention to the trap that myself and other clients have fallen into. When you look at the property online, the pictures are amazing and the description is excellent. Be aware that when you book, you get locked into a B&B room or apartment. When we checked into the apartment, it wasn’t what was pictured. Even the confirmation had a different address than was provided. The manager tries to add fees once we arrived which is not allowed by the Hotels/Expedia contract. I already know how the property manager will answer based upon similar reviews made by other clients. It really is false advertising. The manager and Hotels.com blamed each other. Wouldn’t have paid this much for this apartment if I knew what we were getting. We paid less per night for two rooms near the Vatican at Spring House, Hilton. I wish we would have stayed there and cancelled the apartment. Live and learn.
Richard
Richard, 3-night family trip
Verified Hotels.com guest review