6/10 Good
Mar 31, 2024
No front desk. Penthouse room fixtures not well maintained. Bidet was missing. Sink faucet leaked. No hot water on sink faucet. No drain plug on sink. Shower had low flow, visibly clogged shower head, and wide temperature fluctuation. No shampoo or body wash in shower. Room and balcony doors didn't open & shut properly. Room safe contained dead & corroding batteries; required use of emergency key. Room entry via physical key (no key card or RFID tag). Room entry door not solid (glass pane could be easily broken for intrusion). Housekeeping staff rarely left balcony door locked in the same way it was left (bolted at top & bottom). No phone in room to contact management or staff. On site cafe closed earlier than posted hours. Cafe regularly was out of many menu items. Management/staff hid or otherwise did not disclose cost of some charges associated with scuba activities until after the charges were already incurred. Property uses handwritten records for tracking guest expenses and discloses contents of these records only upon request or at check-out. (No copy of records provided to guest until check-out, though guest may photograph the records upon request.) Many services offered by property are available at lower cost, higher quality, or both within a few hundred meters; it pays to shop around if you don't mind the walk!
Housekeeping honored each of my requests to skip room cleaning. Cafe staff honored many additional small requests. Wayan G was an amazing scuba guide!
Claytor
Claytor, 10-night trip
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