2/10 Poor
Aug 29, 2024
First of all the terrible smell in and around the hotel was sometimes unbearable. Our toilet was never once cleaned during the entire stay, room service was terrible, we had to ask for fresh bed sheets because no one was changing them after 4days, only the rubbish in the bin was removed, reception guy working night shift on the 08 of August was so unprofessional busy chatting on WhatsApp when we asked him about room service hours he said he didn’t know, he was on his cellphone. The massage guy who called himself the manager was soo annoying, always nagging asking us if we needed a massage, we couldn’t move freely, everytime we saw him we had to walk the other way afraid of being asked if we needed a massage. Guy please let people enjoy their holiday stop nagging. Very thin cheap toilet paper, flies all over the food, children touching the food, dirty soup containers, the rice was slightly sour, uncovered food not clean enough for a 4star hotel, NEVER coming back
Yvonne
Yvonne, 9-night family trip
Verified Expedia guest review