2/10 Poor
Oct 24, 2024
We had a terrible experience. We were given a room knowingly that central AC does not work in that room. We had to sleep first night in 90 degree heat. When asked to fix the AC we were told it was working fine for last guests but we were immediately asked to use the fan in the closet as if they knew.
We had to fight to get our room changed next day as at first they told us there is no room available. Second room had a separate split AC unit and NO FAN in the closet :( It happens that sometimes things break but this whole incident seemed more forced on us. We are sure there are other rooms like this as their central AC does not work.
Did not get any credit for the first night from host or hotels.com.
Verified traveler
2-night trip
Verified Hotels.com guest review