Everyone was very nice and helpful. I requested a kettle, and when the first didn't work, they happily loaned me another. The sauna was wonderful after a cold rainy day in the mountains, and helped ease sore muscles. The breakfast was very good! Everything tasted delicious, and was presented well. There were many staff members that helped me in different ways, and all so polite and kind. I thought the room and bathroom were nice! It was quiet, relaxing, comfortable, and a very pleasant stay. I'd love to return some day.