Concerns from a platinum Expedia member.
While we had a lovely time overall, there were a few aspects of our experience that fell short of our expectations. Upon check-in, my wife and I noticed that our room had not been upgraded, and we did not receive any additional food or drink options during our four-night stay. We were also surprised to find that we received only two drink coupons for the entire duration.
Additionally, we had booked what we believed to be a king bed, but instead found two double beds pushed together. Each bed was fitted with two separate double sheets and comforters, which did not provide the comfort we anticipated. Unfortunately, the beds tended to separate during the night, making it difficult for us to cuddle.
On a positive note, we thoroughly enjoyed the hotel restaurant. The food was exceptional, and the service was outstanding, which truly enhanced our experience.