4/10 Fair
Jan 26, 2025
I rented rooms for 3 nights here for my out of town son and his family when they came into town while his father was very ill and undergoing cancer treatment at the U of M. Apparently there was a hockey tournament over the weekend and the rooms were mostly booked with families staying for that. While the hotel was beautiful the children, about 10 yrs old, ran the hotel for the entire time. They were loud, did a version of ding, dong, ditch by knocking on doors late and running. They were in the pool unsupervised, running up and down the stairwells and floors leavng trash in their trails. Meanwhile their parents sat in the lobby drinking. Granted this was outside of the 11 pm. quiet hours, but some people are trying to rest, if not sleep, before 11 pm esp when traveling. My daughter in law did complain to the front desk about the knocking and running and it did seem to quiet down that night after. But this was mainly the norm for 3 nights. Apparently the kids even managed to break the elevator. My family was on the 4th floor and had to carry all their suitcases when they were checking out. I will say to staff credit they gave my son a $10 a night credit and some rewards to our IHG account, but restful sleep would have been much more appreciated after days of travel and long days at the hospital.
Cynthia
Cynthia, 3-night family trip
Verified Hotels.com guest review
