2/10 Poor
Oct 21, 2024
Never again room 403
It took me over an hour to check in. I did not have a working remote for my room. Then my TV wouldn't work, because there wasn't a cable box. I asked him to switch me to another room they said they were full. Okay fine, no problem. I said well I really need a TV. If not I feel like I should have gotten some type of discount. He said he could have maintenance come in the next day and look at it. I reminded him that I was leaving in the morning but I would really like a TV for the night. So he said he would go try to find a cable box. He came back with a cable box he finally was able to get my TV working. Which by this time it was after 7:00. I had checked in around 6:00. There is missing front parts to the drawers in the kitchen. There was a roach in the bathroom. I took a picture of it and show the lady the next morning when I checked out and all she did was apologize.
Nicole
Nicole, 1-night business trip
Verified Hotels.com guest review