2/10 Poor
Dec 22, 2020
Turned away from hotel due to racism
I arrived at this hotel at 2am, Saturday, Demember 19th. I had made a booking through Hotels.com. It was freezing cold outside, and I was very much looking forward to getting to my room. However, when I got to the front desk, the receptionist called the manager and then told me I couldn't stay. She was obviously embarassed about the whole situation, and apologised. When I asked to know why, she told me through a translation app, and I quote: "Oh, we welcome foreign friends, but it's a special time." So essentially I was being turned away because I'm not Chinese, or at least didn't look Chinese. This is absolutely outrageous- this is not some small, independent enterprise, but an international hotel group which is seemingly operating a discrimanatory, racist policy. I will never, ever set foot in a Best Western again. Appartently, they are a company who are happy to turn away people in the middle of the night in -18 degree temperatures based on the colour of their skin.
Emmet
Emmet, 2-night family trip
Verified Hotels.com guest review
