While we enjoyed our stay, we felt that the service, amenities, and overall facilities were closer to a 4-star experience rather than 5-star. This was primarily due to a few smaller details. For instance, we had to park our own car after the initial check in and handle our own bags when checking out, even when a staff member saw my wife struggling and didn’t offer assistance. Additionally, the cleaning staff left the welcome snack plate in our room until the last day of our stay, and we found them to be quite loud in the hallway starting at 9 am, possibly due to poor insulation. We also felt that the quality of the food, particularly breakfast, could be improved, and that the hotel itself could benefit from some modernization.