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Grand Mercure Lake Hamana Resort & Spa

4.0 star property
Escape to a serene oasis where warm waters meet lush gardens. Unwind with spa treatments or splash into fun at the seasonal pool.

Choose dates to view prices

Photo gallery for Grand Mercure Lake Hamana Resort & Spa

Seasonal outdoor pool
Hot springs
Hot springs
In-room safe, desk, iron/ironing board, free WiFi
Point of interest
Near Hamanako Garden Park, Grand Mercure Lake Hamana Resort & Spa offers a tranquil retreat. Relax in the indoor mineral hot spring (onsen), indulge in shopping on site, and unwind with spa services or by the garden.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Onsen
  • Pool
  • Non-smoking
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Hot springs
  • Breakfast available
  • Free train station pick-up
  • Free train station drop-off
  • Seasonal outdoor pool
  • Children's pool
  • Spa services
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Children's pool
  • Refrigerator
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
The current price is $90
includes taxes & fees
$82 per night
Mar 4 - Mar 5

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room with 2 single beds and 2 sofa beds

In-room safe, desk, iron/ironing board, free WiFi

Standard Room with 2 single beds and 2 sofa beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 4
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, Multiple Beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Mountain view
  • Sleeps 8
  • 4 Twin Futons

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

In-room safe, desk, iron/ironing board, free WiFi

Classic Suite, Multiple Beds (Japanese Western Style)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 7
  • 4 Twin Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 1 Double Bed

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Superior Room with 2 single beds and 2 extra beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Superior Room with 2 single beds and 1 extra bed

In-room safe, desk, iron/ironing board, free WiFi

Superior Room with 2 single beds and 1 extra bed

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 9
  • 2 Twin Beds and 3 Twin Futons

View all photos for Superior Room, Multiple Beds

In-room safe, desk, iron/ironing board, free WiFi

Superior Room, Multiple Beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 2 extra beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 2 extra beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 4 futon beds, Lake view

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 6
  • 4 Twin Futons

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Exterior

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  • Free WiFi
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9.0 out of 10, Wonderful, 1,001 reviews
The price is $133
includes taxes & fees
$121 per night
Feb 26 - Feb 27
Okura Act City Hotel Hamamatsu
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About the neighborhood

Map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101

What's nearby

  • Lake Hamana - 1 min walk
  • Hamanako Garden Park - 8 min drive
  • Hamamatsu Flower Park - 10 min drive
  • Hamanako Palpal Theme Park - 11 min drive
  • Kanzanji Temple - 13 min drive

Getting around

  • Mt. Fuji - Shizuoka Airport (FSZ) - 69 min drive
  • Oitsu Station - 30 min drive
  • Shin-Toyohashi Station - 30 min drive
  • Toyohashi Station - 30 min drive
  • Free train station pick-up
  • Free train station drop-off

Restaurants

  • ‪旬彩一徳 - ‬8 min drive
  • ‪魚勝 - ‬16 min walk
  • ‪DRINK&FOOD LEADER リーダー 弁天島店 - ‬5 min drive
  • ‪弁天島山本亭 - ‬4 min drive
  • ‪麺屋田力 - ‬4 min drive

About this property

Grand Mercure Lake Hamana Resort & Spa

Grand Mercure Lake Hamana Resort & Spa puts you within a 15-minute drive of Lake Hamana and Hamanako Palpal Theme Park. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights include a seasonal outdoor pool, a children's pool, and a garden.

All inclusive

All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 369 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests must be at least 20 years to stay in a smoking room.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Free train station shuttle from 2:00 PM to 5:00 PM
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–9:30 AM
  • Restaurant

Traveling with children

  • Children's pool

What to do

  • Hot springs
  • Shopping

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Seasonal outdoor pool
  • Arcade/game room
  • Spa services

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 3800 to 3800 for adults, and JPY 2000 to 2000 for children

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from July to August

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees may apply to children for items such as extra bedding and meals.

Also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Frequently asked questions

Is there a pool at Grand Mercure Lake Hamana Resort & Spa?

Yes, there's a seasonal outdoor pool and a children's pool.

Are pets allowed at Grand Mercure Lake Hamana Resort & Spa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Grand Mercure Lake Hamana Resort & Spa?

Yes, there's free self parking.

What are the check-in and check-out times at Grand Mercure Lake Hamana Resort & Spa?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM.

What is there to do at Grand Mercure Lake Hamana Resort & Spa and nearby?

Onsite recreation at Grand Mercure Lake Hamana Resort & Spa includes hot springs. Enjoy amenities like a seasonal outdoor pool, spa services, and an arcade. Grand Mercure Lake Hamana Resort & Spa also has a garden.

Are there restaurants at or near Grand Mercure Lake Hamana Resort & Spa?

Yes, there's an onsite restaurant.

What's the area around Grand Mercure Lake Hamana Resort & Spa like?

Grand Mercure Lake Hamana Resort & Spa is in Nishi Ward, a short 1-minute walk from Lake Hamana.

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Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.2

Very Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent food on site
Benjamin, 1-night trip

8/10 Very good

11th floor is newly renovated. Room is large and the lakeside view is manificent
CALISTA SZE WAN, 1-night trip

10/10 Exceptional

Breakfast buffet was excellent
Setsuko, 1-night trip

8/10 Very good

The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again.
Jonathan, 2-night trip

10/10 Exceptional

Good for families land big room
Yue, 2-night trip

10/10 Exceptional

Big, comfortable rooms, fantatic onsen, great breakfast., free happy hour, expensive dinners. Overall excellent
James L, 3-night trip

8/10 Very good

The hotel is located by the lake offering splendid view. Dining option however is limited.
Hak Kwong, 1-night trip

6/10 Good

We made a mistake to stay here?, it was the only place around Hamamatsu that was available
Brock, 1-night trip

8/10 Very good

good
Taiki, 2-night trip

4/10 Fair

They server breakfast and lunch with no food options in-between. nothing at all the closest place to get food is a 7-11 that is quite a walk away. the pool is nice but shuts down frequently for no reason. they havea ping pong room but again it is only open fro a few hours after 3pm. therre is a lot of time with nothing do do with your kids which is not great.
Todd, 4-night trip

6/10 Good

Check-in was easy and staff was very friendly - was able to add another room for the night for our teen kids. There was a function on in one restaurant, and according to staff, all other restaurants were unavailable. There was very little within walking distance for us to eat. Staff offered to call a cab, but cab company had a long wait time. Breakfast buffet was very good with many options.
Elizabeth, 1-night trip

6/10 Good

食事と布団
和室の布団はペラペラで自分で敷くタイプでした。 食事会場は混みすぎてて満足に料理がとれませんでした。
1-night trip

4/10 Fair

古い大規模施設
料理は誰もが60点という総花的な品揃え 味は全部30点 ワインは赤が3種類あるが白はなしという謎な品揃え（樽に入ったスパークリングのみ） 中国の団体客がいてビュッフェのマナーは悪い 室内は無駄に広く、照明がシーリングライト（しかも昼白色）を使っているので雰囲気は皆無 枕元のコンセントは利用できないのでベッドサイドで充電が出来ない トイレは下水の匂いが出てくるので使いたくない 大浴場は綺麗で良かった
1-night trip

8/10 Very good

強風のため送迎バスに間に合わなかった。
強風のため電車が遅れ、送迎バスの最終に間に合わず、タクシー会社に連絡するも寒空のなか30分も待たされました。ホテルは、オールインクルーシブで夕朝食がバイキング形式であり、よくこの料金でやっているなと思います。前日も同じグランドメルキュール伊勢志摩に宿泊しましたがこちらの方が味付け、料理も暖かく美味しかったです。
TETSUO, 1-night trip

10/10 Exceptional

お気に入りのホテルとなりました
想像していた以上に素晴らしいホテルでした。 ホテル内装や装飾なども好みでした。今時ではなく、少し前のゴージャスな、でも品のあるエントランス、温泉も広く、アメニティも香りよく、部屋も広々としており、品の良い落ち着いた色合いで大変居心地が良かった。またフリーラウンジがありアルコールも飲み放題であり大変驚きました。朝食もどれも買ったものを並べているホテルではなく、必ず手が入っており、とても美味しく頂きました。色々なホテルを利用してきましたが、評価はかなり高く全体的にお値段以上のホテルで大満足でした。必ずまた利用したいと思います。一つだけ残念なのは…外国の方が連続した部屋を取っていた様で廊下で何人も話をしており大変騒がしかったのと、卓球を独占していて他の人達が使えていなかった事、文化の違い等をエレベーターで感じた事です。しかし、これは昨今ここだけではなく、日本中がそうであるため、昔の様な居心地の良さは、もうないのかもしれません。
1-night trip

8/10 Very good

綺麗で快適でご飯も美味しかったです。 子供を連れていましたが、子供がタトゥーの方がお風呂を利用していて怯えてました。 またスタッフから注意等の無く残念でした。 それ以外は、本当に快適に過ごすことができました。
1-night trip

8/10 Very good

SANAE, 1-night trip

4/10 Fair

Masatoshi, 1-night trip

4/10 Fair

Shoji, 1-night trip

4/10 Fair

Akira, 1-night trip

6/10 Good

1-night trip

8/10 Very good

ラウンジが楽しめます
夫がメルキュールのファンです。 ラウンジで、どなたでもお酒がフリーで飲めます。 お酒好きな主人は、楽しいようです。 私も、設備、お風呂、お部屋ともすべて私の選ぶ基準をクリアしてるので、 また、行きたいと思います。
RUMI, 1-night trip

6/10 Good

hiroshi, 2-night trip

8/10 Very good

YOUNGJIN, 1-night trip

4/10 Fair

Youhei, 1-night trip