We arrived at 9:30 pm and called the hotel immediately for the shuttle . They said to call back after we had our luggage, which we did, at 9:50. By 10:15, four calls later, I finally reached someone who noted our location and said to remain there - a shuttle would be there within 15 minutes. Half an hour later, we watched the shuttle circumvent us and leave the airport. I called the hotel again to find that that was the last shuttle; we were told to get an Uber and they would reimburse us. We did, but they didn’t. Blinds didn’t work in room so we had the pool light shining in our room all night and early sun. Late planes overhead, no hot water, bathroom door didn’t close. Disappointed because we really like this brand hotel near us.