Got off to a really bad start.The room we were shown to late at night on the first of our 4 nights stay was basically a cupboard.There was no room around the bed,the roof sloped so that getting to one side of the bed involved sidling along the edge of the bed bent over double .The wardrobe was on a raised bit above the main ( tiny bed area).
When asked to be given a room as shown on our picture I was told ‘ that’s just a picture’.However,the night watchman did agree that we could change rooms the following afternoon so we spent the first night of our anniversary break in a cupboard.
In the morning the staff were all welcoming ,the breakfast was fine- in a nice room.We had to vacate our room,leave luggage in the storage room then were told we would be in a different room( actually as shown on the picture) from that afternoon which did happen.
If we had paid significantly less for a one night quick stopover I might have found the original room acceptable.I really don’t understand why the hotel would let themselves down by utilising that room in the way they tried to.
On our third morning I noticed reference to a Prague card which we had not been given at check- in.When enquiring about this I was actually given one and it did give discount at the place we were visiting that morning.A helpful young man on reception then also gave us a voucher to use in one of its sister hotels on Wenceslas Square to have a drink in the Cafe Panorama- truly panoramic and welcoming lady.