4/10 Fair
Aug 28, 2024
While we enjoyed the location of this hotel, the person manning the desk was not very friendly. We arrived via train and walked our baggage to the hotel (15 min walk). I happened to check my email (at around 4:45 PM) while walking and I noticed that I received an email from the front desk wondering where we were & that their cut off time for check in was 5 PM. If we did not make it in by then we would have no way of checking in and getting into our room. I would have appreciated this information earlier to avoid that stress as it is highly unusual for a hotel or B & B to cut off check in at 5 PM. To make things worse, he seemed very annoyed with us and was not very friendly. As for the room, it was fine with he exception of the black out curtains. Lots of light streamed through our large window making it impossible to sleep off our jet lag.
Everything else was fine. The cleaning staff was great. I am hoping this review gets looked at by management because the person behind the desk (8/4/24) should not be in the hospitality business.
Scott
Scott, 2-night family trip
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