2/10 Poor
Nov 14, 2024
DO NOT STAY AT THIS HOTEL
I have been using this app for several years now, and trust me when i say that this has been THE WORST hotel. The reception is so small that maybe 2-3 people fit. We booked a non smoking room and as soon as we opened the door it has a very strong cigarette smell, even the hallways smell like that. The room is small, the bed as well, it does not look clean at all. We walked out of the room right away, and explained to the receptionist that the room was not was we had paid for and that it had a strong cigarette smell, he said "yeah, all rooms smell like that but contact the manager Jesus for a refund" we contacted Jesus and he said we needed to contact Expedia and as soon as he received an email for them he would do the refund. Expedia kept trying to contact him, but he was never available. He only refunded 1 night out of the 2 nights even though we never stayed and the room was not what we had requested.
DO YOUR SELF A FAVOR AND DO NOT BOOK AT THIS HOTEL.
Verified traveler
2-night trip
Verified Hotels.com guest review