6/10 Good
May 10, 2019
Never again....
Our stay in Boracay Midtown Hotel is very disappointing. Upon arrival at the hotel, no staff was immediately available. We had to ring the bell and waited for 5mins under hot environment. The staff wasn't so happy enough when we arrived. When we reached our room, the a/c is not completely working and not as cold as expected. On top of that, we saw small cockroaches in the room which we killed by the way. The next day when we left to enjoy the beach, we set the tag at the door to make up our room but when we came back from tiring stroll we were surprised that our room and beds were not cleaned and made up. To my disappointment, I went to the front office and told them then they informed me that in order for them to clean the room we had to leave the keycard, so what happened to informing the guests about this? So we had to stay at sandy room and bathroom. I will never go back to that hotel again.
Verified traveler
2-night family trip
Verified Hotels.com guest review