4/10 Fair
Feb 9, 2025
Beware...
Made this booking for a meeting in the area. The night before the trip, the weather showed a big snow storm scheduled in the area for the time that I would be driving at night. I called to cancel because I was afraid to drive in the dark night (5 hour drive) through a snow storm to get to hotel. Got runaround between Hotels.com and the SureStay hotel - each sayiing it was up to the other. In the end, it was up to the hotel and they refused to cancel my reservation. I explained my worry about driving alone on the very dark Maine roads in the snowstorm, but they had no concern for my safety. The result was a stressful, frightening 30 mph driive through a snow storm because the hotel did not care about. guest safety. I will never stay with them again.
Verified traveler
1-night business trip
Verified Hotels.com guest review