Experience the vibrant atmosphere of The Metropolitan Hotel, where guests can unwind at the billiards table or explore nearby attractions. Enjoy a meal at the on-site restaurant and make use of convenient amenities like self parking and an ATM.
Enjoy your visit to Mackay with a stay at The Metropolitan Hotel. Guests looking for a bite to eat can check out The Metropolitan, which serves lunch and dinner.
Languages
English
At a glance
Hotel size
6 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is 10 AM
Contactless check-out available
Special check-in instructions
The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Parking
Free onsite self parking
Free onsite RV/bus/truck parking
Other information
Designated smoking areas
Property amenities
Food and drink
Restaurant
What to do
Pool table
Services
Front desk (limited hours)
Facilities
ATM/banking
Banquet hall
Room amenities
Be entertained
Television
Digital TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board (on request)
What to enjoy
Balcony
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Food and drink
Refrigerator
More
Daily housekeeping
Access via exterior corridors
Special features
Dining
The Metropolitan - This bistro serves lunch and dinner.
Fees & policies
Optional extras
Late check-out can be arranged for an extra charge
Policies
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Metropolitan Hotel Mackay
Metropolitan Mackay
Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel
The Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel Mackay
Frequently asked questions
Does The Metropolitan Hotel offer free cancellation for a full refund?
Yes, The Metropolitan Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Metropolitan Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Metropolitan Hotel?
Yes, there's free self parking. Free RV/bus/truck parking is available.
What are the check-in and check-out times at The Metropolitan Hotel?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 10 AM. Late check-out is available for a charge. Contactless check-out is available.
Are there restaurants at or near The Metropolitan Hotel?
Yes, there's an onsite restaurant, The Metropolitan.
Does The Metropolitan Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Metropolitan Hotel like?
The Metropolitan Hotel is a short 13-minute walk from Mackay Enertainment and Convention Centre and 17 minutes' walk from Bluewater Lagoon.
The Metropolitan Hotel Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
7.4/10
Staff & service
9.4/10
Amenities
6.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Jul 18, 2024
Lovely staff great stay
Rhonda
Rhonda, 1-night trip
8/10 Very good
Nov 3, 2024
Very clean,convenient to shops
Katherine
Katherine, 2-night trip
This review was submitted before 2018 and has not been verified.
4/10 Fair
Jun 2, 2017
Would be ideal for a smoker..
Would rate this one 2.5 ☆'s. Location was a plus thou near the bus stop.
Verified traveler
1-night trip
This review was submitted before 2018 and has not been verified.
6/10 Good
May 23, 2017
Staff were friendly. Close to facilities.
It was ok. Very buget friendly. Staff were friendly. Not recommended for single women.
Verified traveler
This review was submitted before 2018 and has not been verified.
8/10 Very good
Nov 7, 2016
Good country pub in the middle of Mackay.
It was wonderful to find a great value pub Accom in the middle of Mackay. Excellent value for money and also great food as well.
Len
This review was submitted before 2018 and has not been verified.
8/10 Very good
Oct 26, 2016
Centre of town, excellent value..
As a retiree one has to be careful and watch the pennies, this hotel ticks all the accomodation boxes with no compromise ..
Hugo
This review was submitted before 2018 and has not been verified.
4/10 Fair
Sep 26, 2016
Service leaves a lot to be desired
Would not recomend this hotel , no lights on entrance stairs, 2 lights in room not working, staff very rude when I required about my security deposit re enburstment, cheep and nasty, plenty better places to stay for a little more money.
george
This review was submitted before 2018 and has not been verified.
8/10 Very good
Jul 17, 2016
Served the purpose for the type of accommodation required
Verified traveler
This review was submitted before 2018 and has not been verified.
8/10 Very good
Jul 2, 2016
Excellent location to Center of town, short walk t
I found the staff very friendly and willing to assist at all times. The food menu in the hotel is varied and also to an excellent standard. Well worth eating there.
Len
This review was submitted before 2018 and has not been verified.
8/10 Very good
Jun 11, 2016
Estada de una noche
Lugar correcto para passar una noche! Justo encima de una sala de juegos y de un bar. No ruidos molestos y jn equipo simpatico
Axelle
This review was submitted before 2018 and has not been verified.
8/10 Very good
Jun 2, 2016
Good position, great food.
We found it great value for money although the rooms lacked any eating utensils, the in house food was very nice. We will definitely stay there again.
Alan & Mary
This review was submitted before 2018 and has not been verified.
6/10 Good
May 19, 2016
Razoável e econômico.
O hotel é anexo a um bar/restaurante e uma espécie de Cassino, que por aqui eles chamam de 'Pokies' e tem vários caça-níqueis. O check-in é feito no bar, inclusive, demoramos a entender que o hotel era ali mesmo. Para nós foi satisfatório, localização central e tarifa econômica. O quarto tinha uma boa cama e um bom banheiro. TV a cabo, geladeira (frigobar) e microondas. Atendeu nossas expectativas. É bem razoável.
Verified traveler
This review was submitted before 2018 and has not been verified.
8/10 Very good
May 2, 2016
Basic room close to the CBD
Basic room that was good value for the money.
Comfortable mattress, clean linen, spotless shower and vanity sink.
Stayed a couple of days and the room was serviced every day.
Easy check in through the bar area.
You can check out early despite what other reviews indicate.
Stu
This review was submitted before 2018 and has not been verified.
8/10 Very good
Apr 30, 2016
Close to cbd and great meals.
A good old pub Accom with excellent meals and friendly staff. Very well priced overall.
Len
This review was submitted before 2018 and has not been verified.
6/10 Good
Apr 20, 2016
Centrally located close to everything..
Excellent value, meals were tasty and inexpensive,clean and tidy and accessible to most facilities...i'll be back!
Verified traveler
This review was submitted before 2018 and has not been verified.
4/10 Fair
Apr 18, 2016
You get what you pay for.
Very cheap accommodation, but it shows. Room was tidy enough, however stains on sheets/carpet. Most lights didn't work (including fire escape) and tv remote had no batteries. It's okay if you're just looking for somewhere to sleep.
Illy
This review was submitted before 2018 and has not been verified.
8/10 Very good
Apr 1, 2016
Quiet and friendly
Just passing through great service and very convenient location.
Mike
This review was submitted before 2018 and has not been verified.
8/10 Very good
Feb 26, 2016
Verified traveler
This review was submitted before 2018 and has not been verified.
6/10 Good
Feb 1, 2016
Nice and tidy hotel.
It was a nice stay in a comfortable, clean and nice hotel. It was nothing special but got to stay in.
Sarah
This review was submitted before 2018 and has not been verified.
6/10 Good
Jan 21, 2016
Correct for a small budget, but wifi is missing
Contrary to the booking, there are NO family rooms for 4 people.
AVOID room 7, which is terrible. Finally we were given two consecutive double bedrooms which were ok. Especillay for a such small price.
NO WIFI, and television doesn't work.
Nice staff, anyway. Rooms are clean.
cecile
This review was submitted before 2018 and has not been verified.
4/10 Fair
Jan 19, 2016
Overnight pitstop
We struggled to find the entrance to the hotel and eventually discovered this was through the bar as there was no reception. The emphasis was clearly on the slot machines and bar. The barmaid checked us in. The room was dingy and small but it was clean. My partner said it was as close to hostel type accommodation as it was possible to get but still label itself a hotel. We ate there, in the bar. The food was good but could have been hotter. Just about OK for one night.
Verified traveler
This review was submitted before 2018 and has not been verified.
2/10 Poor
Jan 10, 2016
Don't stay here!
Terrible, No hot water, tv reception was so bad I couldn't watch anything. Aircon did not work properly, it is above a pub if you need to sleep don't stay here, after paying full price before arriving they wanted to charge $200 to my credit card and said it would not be charged back for at least 4 days.......
Michael
This review was submitted before 2018 and has not been verified.
6/10 Good
Jan 5, 2016
It was easy to book in and the rooms were clean. Our tv didnt work but wasnt to much of a bother as we were only there one night.
Verified traveler
This review was submitted before 2018 and has not been verified.
4/10 Fair
Dec 29, 2015
Cheap. You get what you pay for.
The beds were clean and comfy but that's about it.
Ok if you just want somewhere to sleep then move on.
Verified traveler
This review was submitted before 2018 and has not been verified.
8/10 Very good
Dec 21, 2015
Clean hotel, not noisy during the week
Clean, simple room. Comfortable stay with good air-conditioning.