Enjoy your visit to Newcastle with a stay at The Gateway Inn. After visiting the health club for a workout, you can grab a bite to eat at one of the 4 restaurants or unwind with a drink at one of the 2 bars/lounges. Fellow travelers love the helpful staff and location.
Languages
English, Italian, Japanese, Thai
At a glance
Hotel size
93 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is 10 AM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite extended parking
Free onsite RV/bus/truck parking
Wheelchair-accessible parking on site
Onsite parking limited
Electric vehicle charging point on site
Height restrictions apply for onsite parking
Onsite parking includes off-street options
Free offsite parking nearby
Other information
Smoke-free property
No stag/bachelor or hen/bachelorette parties
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) 6 AM–9:30 AM on weekdays and 7 AM–10 AM on weekends
4 restaurants
2 bars/lounges
Coffee shop
Room service (limited hours)
Snack bar/deli
Traveling with children
Children stay free (see details)
Playground
What to do
Scuba diving nearby
Working away
2 meeting rooms
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Facilities
1 building/tower
ATM/banking
Health club
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair accessible
Wheelchair-accessible parking
Assistive listening devices available
Raised toilet seat
Low-height counter/sink
Grab bar near toilet
Room amenities
Be entertained
IPod docking station
42-inch LCD TV
Cable TV channels
Pay movies
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Blackout drapes/curtains
Premium bedding
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Fees & policies
Refundable deposits
Deposit: AUD 100.00 per accommodation, per stay
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately AUD 8 to 40 for adults, and AUD 8 to 15 for children
Credit card charges are subject to an extra charge of 2.5 percent
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Children under 16 years old are not allowed in the fitness facility without adult supervision
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Also known as
Gateway Inn Newcastle
Gateway Newcastle
Newcastle Gateway
Gateway Inn Mayfield
The Gateway Inn Hotel
The Gateway Inn Mayfield
The Gateway Inn Hotel Mayfield
Frequently asked questions
Does The Gateway Inn offer free cancellation for a full refund?
Yes, The Gateway Inn does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Gateway Inn?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Gateway Inn?
Yes, there's free self and extended parking. Parking spots may be limited. Free RV/bus/truck parking and electric vehicle charging are available.
What are the check-in and check-out times at The Gateway Inn?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 10 AM.
What is there to do at The Gateway Inn and nearby?
Have fun during the warmer months with activities nearby such as scuba diving. Enjoy amenities like 2 bars and a health club.
Are there restaurants at or near The Gateway Inn?
Yes, there are 4 onsite restaurants.
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Good
Dec 26, 2024
Warm friend staff but in need of upgrade.
Warm friendly staff.
Aging interior but still comfortable.
Lots of stains on cushions and blankets, crusty food stuck on benches, broken shower, missing plates and cutlery. On request the staff quickly arranged maintenance.
The final charge was different and slightly higher than what was booked through Hotels.com. No details on why the higher price was provided.
Nicholas
Nicholas, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 22, 2024
The beds are so comfortable. Dining nearby
Ann
Ann, 1-night trip
Verified Hotels.com guest review
6/10 Good
Nov 30, 2024
TREVOR
TREVOR, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 29, 2024
Verified traveler
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 31, 2024
Steve
Steve, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 29, 2024
HYEONGSEOB
HYEONGSEOB, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 25, 2024
Convenient to club
Verified traveler
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 18, 2024
Staff were lovely, slightly overpriced, but convenient, clean and safe. I lost my hearing aid whilst checking out, staff were amazing and immediately helped locate and return to me.
Would happily stay again. No complaints at all.
Rebecca
Rebecca, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Sep 16, 2024
.
Andrew
Andrew, 3-night trip with friends
Verified Wotif guest review
8/10 Very Good
Aug 26, 2024
Was a nice quiet setting.
Parking was hard to get close to the hotel, nice clean staff were pleasant.
Katie
Katie, 1-night family trip
Verified Wotif guest review
8/10 Very Good
Aug 25, 2024
Lovely, only problem was the dual shower head one didn't work as it should.
Kenneth
Kenneth, 1-night romance trip
Verified Wotif guest review
10/10 Exceptional
Aug 23, 2024
Roderick
Roderick, 1-night trip
Verified Hotels.com guest review
6/10 Good
Aug 11, 2024
Lovely and clean room very friendly and helpful staff was not a fan of the glass wall of the bathroom I like privacy when I’m in the bathroom
Margaret
Margaret, 1-night trip
Verified Wotif guest review
10/10 Exceptional
Aug 9, 2024
Nice quiet location adjoining club, staff helpful
PETER
PETER, 1-night romance trip
Verified Wotif guest review
10/10 Exceptional
Aug 5, 2024
Jean-mark
Jean-mark, 1-night trip
Verified Hotels.com guest review
2/10 Poor
Jul 19, 2024
We were very upset with how the staff treating to gusts and at that point, I even thought for a moment to ring the police or our lawyer. Three people mentioned that each of them is the Inn manager at three different time; even difficult to make a complaint. Very very rude. The staff asked to leave us if we don’t want to stay at around 9.00pm at night. Very disappointed. It is obvious that the management is not caring/ less caring about customer service.
We simply asked for the receipt for credit card payment and the staff refused and strongly verbally harassed us. He asked to read the booking confirmation and the company can not give receipts at all. That is completely illegal in Australia: I have nothing against him personally as he looks like immigrant who has no clue about what he was doing except treating: I felt like he was going to hit me any time with his body language.
I am thinking to send group memo to all of our group of companies, partners, clients and members the description of what we experienced and think twice for any business/official/work stays in this place. As we don't want any Australian to face such inconveniences and bullying.
However, we informed the company CEO in writing about our inconvenience and unethical customer handling. Waiting to hear
This is the first time we experienced such disappointment from hotel industry: No way we recommend to anyone who anticipates peace of mind and quality service (actually, any sort of service) at all.
Promod
Promod, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Jul 14, 2024
Quality hotel not what I expected on par with all the big hotels. Keep up the great service
Andrew
Andrew, 1-night family trip
Verified Wotif guest review
8/10 Very Good
Jul 12, 2024
Uncomfortable bed in Rm 1115.
Exceptional staff at front to greet you and to see you off.
Elizabeth
Elizabeth, 1-night family trip
Verified Lastminute guest review
10/10 Exceptional
Jul 9, 2024
This hotel is convenient, has easy parking and hood dining options
John
John, 1-night trip
Verified Wotif guest review
10/10 Exceptional
Jun 14, 2024
Clean rooms, nice products, quality tea.
Kathy
Kathy, 1-night trip
Verified Wotif guest review
2/10 Poor
Jun 12, 2024
Another $100 "pre-auth" scam & 28 days for refund!
another motel stealing $100 from every patron under the "pre-auth" scam ... avoid at all costs as its a 28 day wait for your $100 if you ever see it again !