ibis Melaka

The rooms looked nice and aesthetically pleasing, however our room wasn't cleaned after our first night and when asked for extra towels reception refused. At least the cleaning lady was kind enough to give us extra

It was a comfortable and enjoy new year

some of the staff are not properly trained. unable to provide correct information and thus service is quite poor. i am quite shocked that they gave guest unstable bed with legs supported by wood. it is very dangerous especially for those travelling with kids. my child was pointing to it and asked why is the bed shaky. the room have poor sound insulation and noisy because it is not carpeted. i can hear the kid upstairs running around. and the main concern is the SOP for Covid 19 is very poorly done. just the swimming pool will be a good example. nothing was done to control the crowd.

Good hotel. Friendly staff. Accessible to Jonker street within 7mins walking. The only thing was, room’s toilet not properly clean up, still got hair (previous guest) on the floor and near the water tap. I hope the housekeeping crew should be more cautious on it.

The pillow is too soft, a lot of parking, the building not high, only got 5 floor. Need to walk around 15min to reach jonker street night market

It has a entertaining kids pool which many hotel around jonker melaka do not have

Initially the check in experience was marred by a 10 meters long group check in crowd.However a staff Hakim save the day by processing our single check in so that we dont get caught in the massive group check in crowd. Room and facilities were value for money and the pleasant surprise of having bolster in the room was welcome indeed.

I like the location and it is value for the money, they did well in arranging the connecting rooms for us.

This property clicked all the right boxes - cleanliness, attentive staff, adhered to SOP, comfort, and everything you need it to work well in a hotel, it’s there! I’m totally and a thousand percent felt I was taken care of by a reputable hotel chain that promises a comfortable stay for their guests. Whether you are on vacation or you’re there on business, the level of service and comfort are unparalleled. The room has just enough facilities for a cozy stay. Not stuffed but just enough. Almost a minimalist design. They have the most comfortable and soft bed. This is the first hotel I’ve stayed that provides each guest with a bolster on top of a fluffy pillow. So nice. There is a gym, just adequately equipped, not too many equipment. And the swimming pool has the resort theme-like children pool with slide and a bucket that will spill tons of water when filled. So lovely. I’m coming back. I will.

Toilet not clean, great location near Jonker street