When visiting Emerald, Emerald Western Gateway Motel is a great choice to consider. You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat.
Languages
English, Filipino, Indonesian
At a glance
Hotel size
108 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Check-out time is 10:00 AM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) on weekday mornings 5:30 AM–11:00 AM
Restaurant
Bar/lounge
Traveling with children
Children's menu
What to do
Golfing nearby
Working away
Business center
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Accessibility
Wheelchair accessible
Raised toilet seat
Low-height counter/sink
Grab bar near toilet
Room amenities
Be entertained
1-inch TV
Home comfort
Air conditioning
Ceiling fan
Coffee/tea maker
Electric kettle
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Full-sized refrigerator/freezer
Kitchen
More
Daily housekeeping
Connecting/adjoining rooms available
Special features
Dining
Onsite venue - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately AUD 5.90 to 21.9 for adults, and AUD 5.90 to 5.90 for children
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Also known as
Emerald Western Gateway Motel
Western Gateway Motel
Emerald Western Gateway
Emerald Gateway Emerald
Emerald Western Gateway Motel Hotel
Emerald Western Gateway Motel Emerald
Emerald Western Gateway Motel Hotel Emerald
Frequently asked questions
Are pets allowed at Emerald Western Gateway Motel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Emerald Western Gateway Motel?
Yes, there's free self parking.
What are the check-in and check-out times at Emerald Western Gateway Motel?
Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. Check-out time is 10:00 AM.
Are there restaurants at or near Emerald Western Gateway Motel?
Yes, there's an onsite restaurant.
Does Emerald Western Gateway Motel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker and a refrigerator.
What's the area around Emerald Western Gateway Motel like?
Emerald Western Gateway Motel is a short 7-minute walk from Emerald Hospital and 12 minutes' walk from Emerald Golf Club.
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
9.4/10
Amenities
8.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Very Good
Aug 23, 2023
Clean large rooms and nice restaurant.
Jon Thomas
Jon Thomas, 1-night business trip
Verified Wotif guest review
4/10 Fair
Aug 15, 2023
shower broken staff not helpful place was a shambles
Kevin
Kevin, 1-night trip
Verified Wotif guest review
10/10 Exceptional
Jul 24, 2023
Barbara
Barbara, 1-night trip
Verified Lastminute guest review
10/10 Exceptional
May 2, 2023
So close to Tavern and to IGA. Nice big room
Lindsay
Lindsay, 1-night family trip
Verified Wotif guest review
10/10 Exceptional
Feb 26, 2023
Friendly staff. Nothing was too much. Room was very clean and looked like new.
Justin
Justin, 1-night family trip
Verified Expedia guest review
2/10 Poor
Jan 3, 2023
Greg
Greg, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 23, 2021
Room is good
Silas
Silas, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
May 22, 2021
david
david, 1-night business trip
Verified Hotels.com guest review
6/10 Good
Apr 7, 2021
Unfortunately there was no thought put into design when building/fitting out the Therese Apartments. The outside light shines straight into the bathroom shower through a huge panel of frosted glass above the shower which in itself is okay, but you have to close the bathroom door as it shines (like daylight) onto the bed. The air conditioning unit is also right over the bed. The bed is really firm & the linen is aged.
The bin had not been emptied prior to my stay & was extremely smelly. The Wifi was hard to connect to (had to stand on verandah to get reception) but did work in room once I was connected.
I thought a nice cuppa prior to bed to find I had to ask in reception for milk (not offered at check-in.
The only positive was the breakfasts at The Gateway. The meals were excellent quality/quantity, coffee fabulous & service great. However on the first morning I did have a live cockroach on my table.
In all I wouldn’t recommend staying here.
Verified traveler
2-night family trip
Verified Wotif guest review
8/10 Very Good
Aug 15, 2020
We were travelling back home. One night stay. Very happy with unit. Clean. Comfortable king size bed.
Would recommend.
Shirley
Shirley, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Jul 11, 2020
Great location, shops very close by. Quiet. The shower head was the only issue.
Verified traveler
2-night family trip
Verified Wotif guest review
10/10 Exceptional
Feb 23, 2020
Great location and service and lovely rooms. Will definitely stay again.
Emmy
Emmy, 1-night romance trip
Verified Wotif guest review
8/10 Very Good
Dec 7, 2019
Met our needs for an overnight stay as we travelled through the area. Room was comfortable, restaurant is very good.
Verified traveler
1-night romance trip
Verified Wotif guest review
8/10 Very Good
Nov 20, 2019
Central to everything friendly service at check in.
Verified traveler
1-night romance trip
Verified Wotif guest review
8/10 Very Good
Nov 9, 2019
Verified traveler
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 17, 2019
Would stay here again
Everything is close to this place. Woolworth is just across the road, so was my bank. There's a KFC too or a tavern if you want proper food. The room was clean and the bed comfy. The bathroom is brand new, modern. It was annoverall good experience. The receptionist lady is super friendly, her dog Millie is cute.
Joy
Joy, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 24, 2019
Rooms clean staff friendly and helpful motel close to shops
Verified traveler
1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Mar 25, 2019
Verified traveler
1-night trip
Verified Expedia guest review
10/10 Exceptional
Nov 22, 2018
Great facilities pool was overnight for work travel and stay in places often , when ever in Emerald I will stay here
Robin
Robin, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 15, 2018
Centrally located
Great location. Very nice motel.
Matthew
Matthew, 1-night business trip
Verified Hotels.com guest review
6/10 Good
Jul 28, 2018
Good location
Room a little tired, convenient location, comfortable bed.
Tracy
Tracy, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
May 17, 2018
Great motel
Room was comfortable enough. In house restaurant is very good with great food for breakfast & dinner
Verified traveler
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 25, 2018
fantastic staff and accommodation
The staff and owners are extremely helpful and made us feel very welcomed.
Great clean accommodation. An amazing place to eat and sleep
Verified traveler
2-night trip
Verified Expedia guest review
8/10 Very Good
Jul 19, 2017
Nice as usual. Nice and convenient location. Nice food and staff
Verified traveler
1-night trip
Verified Wotif guest review
4/10 Fair
May 28, 2017
Dissatisfied
Trouble with my booking,
Given a room though
Aircon faculty
Lightscno working in bathrooms
Bed like a board !!
Positive was the restaurant was great
Wouldn't stay again