O Cacho Dourado - Actividades Hoteleiras - 3 min walk
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About this property
Hotel Excelsior
Hotel Excelsior offers a fantastic location, putting you just a 5-minute walk from Avenida da Liberdade and Marquis of Pombal Square. You can unwind with a drink at the bar/lounge, and free continental breakfast is available daily between 7 AM and 10 AM. Also, Rossio Square and Santa Justa Elevator are just a 5-minute drive away. Fellow travelers say good things about the helpful staff and location. Public transportation is just a short walk: Marques de Pombal Station is 4 minutes and Avenida Station is 8 minutes.
Languages
English, French, Italian, Portuguese, Spanish
At a glance
Hotel size
80 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2:30 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Special check-in instructions
Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 13 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 13 and up; guests must have received complete vaccination at least 5 days prior to check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No onsite parking
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 7 AM–10 AM
Bar/lounge
Room service
Working away
Business center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
1 building/tower
Television in common areas
Banquet hall
Traditional architecture
Accessibility
Elevator
Room amenities
Be entertained
LCD television
Satellite TV channels
Home comfort
Air conditioning
Iron/ironing board (on request)
Sleep well
Free crib/infant bed
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe (surcharge)
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Safes in guestrooms can be used for EUR 1.50 per night
Housekeeping is offered for an extra charge
Policies
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Property Registration Number 3125
Also known as
Excelsior Hotel Lisbon
Excelsior Lisbon
Hotel Excelsior Lisbon
Hotel Excelsior Hotel
Hotel Excelsior Lisbon
Hotel Excelsior Hotel Lisbon
Frequently asked questions
Does Hotel Excelsior offer free cancellation for a full refund?
Yes, Hotel Excelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Excelsior?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Excelsior?
Sorry, there's no onsite parking at Hotel Excelsior.
What are the check-in and check-out times at Hotel Excelsior?
Check-in start time: 2:30 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Hotel Excelsior?
No, this hotel doesn't have a casino, but Lisbon Casino (9-min drive) is nearby.
What is there to do at Hotel Excelsior and nearby?
Recommended spots to visit include Marquis of Pombal Square (3-min walk) and Eduardo VII Park (4-min walk), along with Medeiros e Almeida Museum (6-min walk) and Cinemateca Portuguesa Museum (7-min walk).
What's the area around Hotel Excelsior like?
Hotel Excelsior is in Lisbon City Center, a short 4-minute walk from Marques de Pombal Station and 3 minutes' walk from Avenida da Liberdade. Travelers say this hotel is in a good location.
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
7.8/10
Staff & service
6.0/10
Amenities
6.4/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
2/10 Poor
Oct 29, 2024
Bad stay
We are disappointed. Management should looks at the rooms. Bathroom is very very small, showing unit slippery,
toilet paper roll was under the sink which you can not reach. Bath room door not close easily.
Betty san san
Betty san san, 3-night family trip
Verified Hotels.com guest review
4/10 Fair
Oct 27, 2024
Terrible washroom
The hotel location was convenience. The room was small and old. The washroom was terrible and poorly build. The shower tube was falling apart and dirty.
Only good thing was the daily breakfast and hotel step to Metro.
Raymond
Raymond, 3-night family trip
Verified Hotels.com guest review
8/10 Very Good
Oct 2, 2024
Rana
Rana, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 22, 2024
Magdalena
Magdalena, 4-night trip
Verified Hotels.com guest review
6/10 Good
Sep 11, 2024
They got it right in the end
Was there for 3 nights, the room was awful with an old fashioned and very smelly toilet with flies everywhere. There were live electrical wires taped up close to the bed, very dangerous. The room was shabby and noisy and was nothing like the photo on the website. We did not ask for a move that night as we had arrived very late and were exhausted. We asked for a move the next morning and to the hotels credit they moved us to a much better room for the rest of our stay. Good location, Handy for the Metro and close to all main attractions and handy for the airport . Very nice continental breakfast was served. At over £100 a night it was a bit pricey for what they were offering. I would return, if I had assurance about the quality of the room.
John
John, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 26, 2024
Great hotel will stay there again
Paul
Paul, 3-night family trip
Verified Hotels.com guest review
8/10 Very Good
Jul 23, 2024
Ana
Ana, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 21, 2024
Very good location, a bit outdated but clean.
jose antonio
jose antonio, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 18, 2024
Everything was perfect!
Orlando
Orlando, 3-night trip
Verified Orbitz guest review
4/10 Fair
Jul 12, 2024
Miriam
Miriam, 3-night trip
Verified Expedia guest review
6/10 Good
Jul 4, 2024
Limited space in en suite and smelt
Dining area not large enough
Robert
Robert, 4-night romance trip
Verified Expedia guest review
8/10 Very Good
Jul 3, 2024
Great location
The location is perfect, close to the city and there are various types of transport available. The staff is very friendly and provided everything we need. The room and bathroom was a bit small but it can be managed. Breakfast is average, had everything needed but could be better. Overall the hotel was great.
Maryna
Maryna, 4-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Jul 1, 2024
Older hotel building. Average staff.
David
David, 1-night family trip
Verified Expedia guest review
8/10 Very Good
Jun 16, 2024
Hotel was conveniently located and close to metro stations, dining options and grocery stores. Lisbon’s main shopping stretch is a 10 odd min walk from the hotel. Buffet breakfast was included in my booking. Some of the facilities in the room were dated.
Venkatraman
Venkatraman, 1-night family trip
Verified Expedia guest review
2/10 Poor
Jun 15, 2024
Smelly room!!
We stayed overnight and all I can say is I would not have survived the smell in our room another moment longer. It smelt of sewage. It was horrible and we couldn’t get out of there quick enough. But on the positive the staff at reception were helpful in looking after our luggage when we arrived before check in so we could explore the city.
Christina
Christina, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
May 13, 2024
Great value for the money
ANTONIO
ANTONIO, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
May 3, 2024
Ronita
Ronita, 2-night trip
Verified Expedia guest review
8/10 Very Good
Apr 28, 2024
It is convenient to transportation and close to subway station. Breakfast provided is good. Mini elevators.
Hongxu
Hongxu, 4-night family trip
Verified Expedia guest review
8/10 Very Good
Apr 28, 2024
Jose
Jose, 2-night trip
Verified Hotels.com guest review
6/10 Good
Apr 20, 2024
Gulraiz
Gulraiz, 1-night trip
Verified Expedia guest review
8/10 Very Good
Apr 11, 2024
Good cheap hotel in good central location
Aidan
Aidan, 2-night trip
Verified Expedia guest review
8/10 Very Good
Apr 7, 2024
Great hotel, rooms and beds are perfect for family stays. Street parking was available every time we arrived in the evening. Breakfast was also great.
Staff were very friendly and helpful.
Location was great to get around for site seeing.
Only thing that I can say is that the room it self is dated, could use new floors and maybe updating the bathroom.
The family and I only spent the nights here for sleeping as our primary reason to visit was for sightseeing Lisbon and taking it all in.
I would recommend this hotel to others.
Mark
Mark, 2-night family trip
Verified Expedia guest review
6/10 Good
Mar 18, 2024
No necesary
Hi that wasn’t the best Experience I ever have Only one card for two even free people . No machine for snacks or even water . Breakfast was the worsted we ever have but once you hungry you eat . How can be hotel without machine to minimum by water . Noise as around is a lot of work . Well ready to no come back .
Verified traveler
1-night trip
Verified Hotels.com guest review
6/10 Good
Mar 13, 2024
Verified traveler
1-night trip
Verified Hotels.com guest review
2/10 Poor
Mar 9, 2024
There were teenage girls on a school trip in rooms 315 ans 317. We were 311. The were yelling and jumping around and screaming. I tried talking to the teacher, it didn’t work. I went to the front desk, the noise stopped around midnight the first night’s. Second night, same thing. The front desk went up with noise lasting past midnight. Third night, another client went to the rooms and screamed at them then told the front desk. No sleep before midnight then a group came back from partying at 5 am. Short night. The heat in our room broke so we had a portable heater. The tub was so high that I couldn’t get in to take a shower. The tiny window was at the back where all the air conditioners and the pigeons nests were. The water damage in the bathroom door was bad. This place would barely qualify as a youth hostel. I asked them for a different room with a shower. The answer was no. The staff should have been dealing with the noise by either moving us or them. They refused. We just cancelled our next stay there for April. We left so tired and frustrated. We’ve been Expedia clients for 20 years. You should change their rating until they renovate and treat the customers with respect.