4/10 Fair
Dec 24, 2024
Wouldn’t return for stay
Room was freezing when we arrived - no radiators were on, heating hadn’t been on and had to call to ask for it to be put on. Went for dinner and came back and was the same. Called again were told it would be boosted and on all night. It was then too hot and had to open windows - didn’t seem to be happy medium. Also had to call as no hot water, was told to leave it running 5/10mins as can take a while to come through. Had to wait and wait for some hot water to eventually come through and it wasn’t a comfortable shower. There was either a freezing option or scalding hot. The room generally was quite worn and didn’t seem like it had been cleaned properly prior to us arriving. Was one of the most uncomfortable sleeps I’ve had in a hotel. Restaurant food for dinner was really nice and waitress was really helpful and pleasant. Breakfast was okay but service was awful, no butter with toast, had to ask for some and it seemed like an inconvenience - the girl didn’t seem like she wanted to be there and we were made to feel quite uncomfortable.
Verified traveler
1-night trip
Verified Hotels.com guest review