2/10 Poor
Feb 18, 2020
Not a 3.5 star stay
This was the most disappointing hotel we have ever booked through hotels.com. The largest concern was the inability to connect with someone when a problem arises, as there was a young girl at the desk unable to assist us and we were unable to reach the owners via email or phone. They misrepresented themselves as having a city view, but are actually situated next to a container truck lot and a petroleum filling staton. Also, there was a loud groaning noise in the hotel until 8:00 pm. At night. The bathtub was soft in the bottom, there were insects in the light fixtures, the room phone did not work, and the buffet breakfast was mediocre. A very disappointing stay and at a higher price than other hotels.
Verified traveler
1-night trip
Verified Hotels.com guest review