2/10 Poor
Oct 21, 2024
Unacceptable condition for the price.
The condition of the property was horrible, and unacceptable to be honest. Yes it wasn’t the most expensive accommodation on the Gold Coast but it certainly wasn’t cheap by any stretch of the imagination, the place smelled really bad, the fridge was dirty and sticky, towels had yellow stains, glasses had lipstick on them, the seats were dirty, carpet filthy, dirt and old sweets were under the beds, and worst but not least… the bed was filthy, when we lifted the sheets up there was black marks, urine marks — it was horrible. One of the sliding doors also kept falling off runners, and the main balcony doors had a gap and never shut, the whistling from the wind was crazy.
We actually complained on night and wanted to leave, we got a phone call the next day but no offer of that. They said they’d send housekeeping up, I don’t think they did.
We want to complain but I can’t seem to find a way to speak to Hotels.com about this. Social media may be our only way. But in summary, this stay was not acceptable when paying good money and is really recommend avoiding, and I’d love to speak to somebody!
Alex
Alex, 3-night trip
Verified Hotels.com guest review
