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City Bay Palace Hotel

3.0 star property
Hotel with restaurant, near Halong Bay Marina

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for City Bay Palace Hotel

Executive Double Room | View from room
Superior Twin Room, 2 Twin Beds, Non Smoking, City View | Balcony
Front of property
Free breakfast
Deluxe Room, Non Smoking, Ocean View | Aerial view

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Free parking
  • Airport transfer
  • Gym
  • Air conditioning
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Fitness center
  • Room service
  • Room service
  • Business center
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Front-desk safe
  • Snack bar/deli
  • ATM/banking services
Feel at home
  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
The price is $29
includes taxes & fees
$26 per night
Dec 4 - Dec 5

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Double Room

Executive Double Room | Minibar, in-room safe, desk, blackout drapes

Executive Double Room

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Minibar
Coffee/tea maker
  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double or Twin Room, Non Smoking, City View

Minibar, in-room safe, desk, blackout drapes

Superior Double or Twin Room, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Minibar
Coffee/tea maker
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | Minibar, in-room safe, desk, blackout drapes

Suite

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Minibar
Coffee/tea maker
  • 516 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Triple Room

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Minibar
Coffee/tea maker
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double or Twin Room, City View

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Minibar
Coffee/tea maker
  • 312 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, Non Smoking, Ocean View

Deluxe Room, Non Smoking, Ocean View | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, Non Smoking, Ocean View

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Minibar
Coffee/tea maker
  • 258 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

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Exterior

Best Western Premier Sapphire Halong

Pool
Spa
Free parking
Free WiFi
9.2 out of 10, Wonderful, (57)
The price is $51
includes taxes & fees
$47 per night
Dec 6 - Dec 7
Best Western Premier Sapphire Halong
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About the neighborhood

Map
156 Le Thanh Tong Str Bach Dang Ha Long, Quang Ninh, Ha Long, Quang Ninh Province, 00000

What's nearby

  • Halong Bay Marina - 5 min walk - 0.5 km
  • Nha Tho Hon Gai Temple - 5 min walk - 0.5 km
  • Quang Ninh Museum - 3 min drive - 2.1 km
  • Ha Long International Cruise Port - 7 min drive - 6.6 km
  • Bai Chay Beach - 13 min drive - 7.2 km

Getting around

  • Haiphong (HPH-Cat Bi) - 54 min drive
  • Noi Bai Intl. Airport (HAN) - 151 min drive
  • Cai Lan Station - 13 min drive
  • Ga Ha Long Station - 15 min drive
  • Cang Cai Lan Station - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Highlands Coffee - ‬4 min walk
  • ‪GoGi House - Vincom Center Hạ Long - ‬3 min walk
  • ‪Rooftop Cafe & Bar - ‬5 min walk
  • ‪Bánh Cuốn Gốc Bàng - ‬4 min walk
  • ‪Pizza Hut - ‬5 min walk

About this property

City Bay Palace Hotel

City Bay Palace Hotel offers a fantastic location, putting you just a 5-minute walk from Halong Bay Marina. After getting a workout at the fitness center, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include a snack bar/deli and a terrace.

Languages

Chinese (Mandarin), English, Vietnamese

At a glance

Hotel size

  • 58 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: 10 PM
  • Express check-in available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a negative PCR COVID-19 test result

Special check-in instructions

  • There is no front desk at this property
  • At check-in, guests must provide a negative PCR COVID-19 test result
  • Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available on request)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free breakfast
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Kayaking nearby

Working away

  • Business center
  • Meeting room

Services

  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2013
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • 32-inch LCD TV

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Onsite venue - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 1700000 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for VND 210000.0 per night

Policies

This property accepts credit cards.
Cashless transactions are available.

Also known as

City Bay Palace
City Bay Palace Halong
City Bay Palace Hotel
City Bay Palace Hotel Halong
City Bay Palace Hotel Ha Long
City Bay Palace Ha Long
City Bay Palace
Hotel City Bay Palace Hotel Ha Long
Ha Long City Bay Palace Hotel Hotel
Hotel City Bay Palace Hotel
City Bay Palace Hotel Hotel
City Bay Palace Hotel Ha Long
City Bay Palace Hotel Hotel Ha Long

Frequently asked questions

Does City Bay Palace Hotel offer free cancellation for a full refund?
Yes, City Bay Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at City Bay Palace Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at City Bay Palace Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by City Bay Palace Hotel?
Yes, an airport shuttle is available. The charge is VND 1700000 per vehicle one way.
What are the check-in and check-out times at City Bay Palace Hotel?
Check-in start time: 2 PM; Check-in end time: 10 PM. Check-out time is noon. Express check-in is available.
What is there to do at City Bay Palace Hotel and nearby?
Have fun with nearby activities like boat tours and kayaking. City Bay Palace Hotel also has a fitness center.
Are there restaurants at or near City Bay Palace Hotel?
Yes, there's an onsite restaurant that offers Asian cuisine.
What's the area around City Bay Palace Hotel like?
City Bay Palace Hotel is in Hon Gai, a short 5-minute walk from Halong Bay Marina and 3 minutes' walk from Long Tien Pagoda.

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.4/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Staff so nice the rooms are clean
Tram, 2-night trip
Verified Expedia guest review

8/10 Very Good

Vaithianathan, 2-night trip
Verified Orbitz guest review

2/10 Poor

Noise all day and all night long
Noisiest hotel I have stayed in ever.Outdoor market nearby sets up at 4.45 every morning, people shouting, cars snd bikes constantly hooting horns.The 3rd night the market set up was 3am.The single glazed windows that have broken locks and do not close properly do help help the noise. Forget about the "Free Breakfast" fruit juice, limited fruit and eggs fried untill inedible with bread and butter served in a bleak cold restaurant. The noise is allday long.
Shaun William, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel just old but very clean and good service
Richard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

SARBOJIT, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

love the hotel! they spoke great english. the room was so clean. the area was so convenient! would recommend two bed rooms if you want a larger room! We loved it!! would definitely recommend
Dayna, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Best hotel I stayed at during my Vietnam trip. My room is on the 9th floor and I have the best view of Ha Long Bay. The staff is extremely polite. The hotel is also close to Poem Mountain (Nui Bai Tho) and Ha Long Market. There’s a Circle K opened 24h right across from the hotel too.
2-night family trip
Verified Expedia guest review

8/10 Very Good

Nice, spacious, good breakfast hotel. It's in front of a local market and shopping mall where you can buy foods. I like to stay in this hotel.
3-night trip
Verified Expedia guest review

10/10 Exceptional

over all very recommended
my stay is very comfortable location is very close to shopping and food store
FREDDIE, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel with great view of Ha Long Bay
My wife and I stayed in this hotel the night before our Ha Long Bay cruise and were pleasantly surprised by the nice view we had of the edge of Ha Long Bay. We were glad we chose this hotel. On our cruise we had, of course, great pictures of beautiful Ha Long Bay, but this hotel had the best pictures on land of Ha Long Bay. One group of mountains is very close to the area where this hotel is located in. Picture 45 of 136 here on Hotels.com shows a view from the 14th (top) floor terrace of City Bay Palace (next to their very small gym). The room was nice and clean, and we enjoyed their breakfast buffet. There is a nice park (5 to 10 minute walk) next to the sea that is worth checking out for some good pictures also. This location is about 10 km away from Tuan Chau Island where many of the cruises leave from, so we had to pay for a taxi ride to take us there the day of our cruise (250k vd). I decided I wanted to see Ha Long Bay for longer than just a day or 1 night, so we came from Hanoi a day early and felt glad we did.
George, 1-night romance trip
Verified Hotels.com guest review

8/10 Very Good

SHEE LAI, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Overall the hotel is in good condition & it is very near to Mount Poem. The staff are very nice & friendly. They help me to book a van for my journey to Hanoi with a reasonable price and it does save my time & money.
PIRESKANG, 1-night trip with friends
Verified Expedia guest review

8/10 Very Good

Overall experience I would like to commend Mr Anh, Hotel Supervisor,
5-night trip
Verified Expedia guest review

8/10 Very Good

JS Ha Long bay 2018
Staff were courteous. Service was completely Ye. Facility was good. Location was perfect especially if you’re on the 7th floor or higher. Enjoyable place to stay at. I rate the hotel 4.0.
Joseph, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Trip to Ha Long Bay
The best hotel in Ha Long Bay but one thing need to do is “ pillows + pillowcases “ were smelling so bad. Anyway highly recommend
Anderson, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

lovely hotel.
I cannot praise the Hotel and staff any higher, it, and they were so helpful, a touch of class!
Kevin, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Gym is small only one machine to work on
Hotel is nice bed is comfortable location is great. But cleaning peoples don’t fill up the snack bar and the gym is small with one machine to work on it’s a disappointment for me.
Mike, 6-night trip
Verified Hotels.com guest review

8/10 Very Good

Lovely hotel
Three days in halong bay. Front desk arranged boat trip for us that was fabulous. Lovely hotel but not a lot to do on night times no nice restaurants near by
tracy, 4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great room and location
clean and great room. the view of Halong Bay is also stunning from our room. The breakfast is good as well.
Samuel, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Good location ,close to harbour,shopping centre ne
Good!! Satisfying etc etc....research ,plan ahead with cruises,tours etc; Check other travel sites to ensure you are getting a good deal!! Don't commit on the same day, troll other travel sites ..............,,,,,,,,,,,,,,,,,.,,... $$$$$$$&&&&&&&&**********
2-night trip
Verified Expedia guest review

8/10 Very Good

Good location and great view of the bay. Breakfast is a little lacking local menu.other than that, all is good
Ne, 1-night trip
Verified Expedia guest review

8/10 Very Good

Heng soon, 4-night romance trip
Verified Hotels.com guest review

6/10 Good

Hotel near Halong Bay
The walls of the room are very thin so we kept hearing voices and noises. Staffs are friendly but most of them are not english proficient, so there were communication barriers. Also, the room was a little small and there were issues with the toilet as water gradually seeped out of the bathing cubicle and the toilet became flooded. There were little tourist attractions around the hotel as there is only a plaza nearby and a museum about 30 minutes walk away.
Lorraine, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic stay here, staff very helpful and friendly. Free Breakfast was great, and the two rooms had great views. A must if staying in Ha Long.
Andy, 1-night trip
Verified Expedia guest review

2/10 Poor

Terrible management and customer service
Don't ever stay here! To start, the bathroom ceiling was full of mold and the sink flodded the bathroom floor when turned on. We also didn't get fresh new towels during our stay. We booked a day boat tour of ha long bay with the front desk and it was the worst experience. We didn't end up on the cruise we should have been on and didn't see what they said. My entire family was left hungry all day because there was no lunch on the boat for us because the hotel didn't inform them what we wanted and this hotel would not refund our money for the lunch. Worst management and customer service out my entire 2 month trip.
kaity, 2-night trip
Verified Expedia guest review