4/10 Fair
Nov 27, 2024
Disappointing Service
The place itself is good, clean, excellent location. However, the hotel staff need to improve. I arrived at 1.40 and was firmly told check in was at 2. Fair enough. I reported my safe was closed so I couldn't program it. After being told to come back in 15 mins, I was then told it was broken. No plans to fix it, it just remained broken. They require a 300 Baht deposit for the key, but when I went to check out no one was on the desk. I waited as long as I could, another customer told me he saw the desk girl leave a while ago and hadn't returned. I saw 5 people in the few minutes I was waiting in the same predicament. I gave up as I needed to get to the airport. I imagine this is a nice little scam for the desk people to make a few hundred Baht a day by just not being available knowing people have to leave their keys and not get their deposit money back. A shame, as it was a nice place but I would not return.
Verified traveler
5-night trip
Verified Hotels.com guest review