2/10 Poor
Jun 12, 2024
When we checked in, we was given no information. The receptionist told us to “go look” at the information board with no explanation. There was bugs in our all inclusive food, it really disgust me and my friend. The staffs were rude, the bar staff was very rude. He would tell me to wait 5-10 minutes so he can go on a cigarette break. It is very understaffed so they all look like they don’t have skills in customer service at all. The bed position was very questionable for two single beds, I had to break my neck when I want to talk to my friend. The cleaner was very rude, it would have been helpful if they knew little bit of English. It was very hard to communicate with them when I confronted them about my missing towel after they cleaned my room. The selective drinks are red wine, white wine and vodka. Surely if it was an all inclusive hotel there wouldn’t be selective drinks. Having to use the lift is very frustrating, there is only 2 lifts that can only fit 2 people in per time. There would always be an issue with the lift, one wouldn’t work mostly every day. Overall my review on this hotel is that I suggest you don’t book it with this hotel, the service and accommodation is terrible and disgusting
Tabassum
Tabassum, 7-night trip with friends
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