2/10 Poor
Nov 5, 2024
I booked in in the evening and went straight to bed. I rose early the next morning to go on a tour. I had no hot water for a shower. When you do run the bath the water runs around the bath and floods onto the floor. Before leaving I report the issue to the front desk and asked the girl for some location information which she couldn’t answer. I returned back to the hotel at 7.30 pm desperately needing a shower to find nothing had been done. Went back to the front desk to complain, the only girl on looked at me blank (as if she was on drugs )
And muttered she didn’t speak much English. I asked to see the manager and she said she was away and there was no one that could help. I asked for another room and she shrugged her shoulders and mumbled she couldn’t help to see someone in the morning. Frustrated I went back to my room. I intended staying another nigh. In the morning I reported it to the morning girl who said sorry, I told her I shouldn’t have to pay for such bad service and all she could say was sorry. When I got back to my room to get my belongings to check out a maid knocked on the door and wanted to check the water. Oh it’s cold she said and unlocked the room opposite for me to have a shower when it was time to check out. I went across the road to another hotel and booked in there. The hotel is very central to the night market but is very run down The shower door had the ply broken all along the bottom. Probably from the water running off the bath. A disgrace.
Colin
Colin, 2-night trip
Verified Wotif guest review
