6/10 Good
May 28, 2024
Nice location, not so great policies
We had an ok stay at Dom Joao. It started rather stressful when I received a message stating that my reservation would be cancelled if I didn't call and settle payment ahead of time. I reached out several times to no answer. After contacting hotels.com they were able to get in contact with them but would not add me into the call to pay ahead of time. I was told that they would charge me when I arrived. Before I arrived, I was charged on the card on hold and was therefore charged a foreign transaction fee. I would have preferred to pay using my travel card when I arrived to avoid the fee. It would have been nice to be advised of this before I left on my trip to sort it all out instead of wasting so much time and stress during my trip. The walls are super thin so we heard all of neighbors coming and going and talking in the hallways. The shower is small but that's typical in Europe. The sliding glass door to the balcony did not lock and the tv does not have an option to sign into Netflix which would have been nice. It was a very convenient location for me though and the staff was very nice.
Jennifer Marie
Jennifer Marie, 3-night trip
Verified Hotels.com guest review