Horrible, this hotel ruined my honey moon experience and my whole overview of El Gouna.
1- The reception doesnt know their job, and asked me to pay when my stay was paid online, also did not know what my booking is. They also asked me to fill in the form twice as a girl scratched it.
2- The concierge asked me to leave my bags in the sun on the floor, and never brought it till I did myself.
3- The room is too old to be a 4 stars room, the shower drainage doesnt work, the AC is on high fan always and took ages to cool, the toilet seat doesnt work properly, the balcony door doesnt open, stains on the bedsheets and covers and the TV isnt working and when fixed it was all zoomed.
4- The staff who book activities are very pushy and asked us to pay extra and not tell anyone that we paid him.
5- We were surprised that towel card should have been given to us on arrival but reception forgot, so we struggled to find towels at the beach.
The only good thing about this place is the restaurant and their staff and also the view, but they dont know customer service basics.
The hotel manager asked us to change the room to a suite but that was on day 3 after reviews have been made, and we did not have time to change rooms as we were booked with activities. This hotel is basically a 4 star facility with a 2 star staff who have not been trained on customer service and quality standards, it is not a tourism hotel at all.