See all properties

Santuario Las Escaleras

3.0 star property
Escape to serenity amidst lush gardens and indulge in rejuvenating spa treatments. Discover local treasures with expert concierge services.

Choose dates to view prices

Photo gallery for Santuario Las Escaleras

Outdoor dining
Exterior
Honeymoon Suite | Balcony
Exterior
Reception
Experience the tranquil vibe of Santuario Las Escaleras, located in De La Merced and close to San Cristóbal de las Casas Cathedral. Unwind with a body scrub, aromatherapy, or reflexology at the spa or explore the nearby attractions using tour/ticket assistance; then relax on the garden terrace or browse through books in the library.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Spa
  • Free breakfast
  • Laundry facilities
  • Non-smoking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Spa services
  • Airport shuttle
  • Terrace
  • Garden
  • Library
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Wedding services
  • Luggage storage

Feel at home (6)

  • Second bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is $60
includes taxes & fees
$51 per night
Mar 13 - Mar 14

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Owner Suite

Owner Suite | Minibar, iron/ironing board, free WiFi, bed sheets

Owner Suite

Highlights

Balcony
Flat-screen TV
Down duvet
Sofa bed - double
Deep soaking bathtub
2 bathrooms
Bathrobes
Private bathroom
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Honeymoon Suite

Honeymoon Suite | Minibar, iron/ironing board, free WiFi, bed sheets

Honeymoon Suite

Highlights

Balcony
Flat-screen TV
Down duvet
Sofa bed - double
Deep soaking bathtub
2 bathrooms
Bathrobes
Private bathroom
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | View from room

Presidential Suite, 2 Bedrooms

Highlights

Flat-screen TV
Sofa bed - double
2 bedrooms
Down duvet
Bathrobes
2 bathrooms
Private bathroom
Minibar
  • 538 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Master)

Suite (Master) | Minibar, iron/ironing board, free WiFi, bed sheets

Suite (Master)

Highlights

Flat-screen TV
Sofa bed - double
2 bedrooms
Down duvet
2 bathrooms
Bathrobes
Private bathroom
Minibar
  • 538 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

Similar properties

Smart TV

Hotel Sombra del Agua

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, (1004)
The price is $81
includes taxes & fees
Mar 30 - Mar 31
Hotel Sombra del Agua
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Isauro Rossete 4, Barrio La Merced, San Cristóbal de las Casas, CHIS, 29240

What's nearby

  • Plaza 31 de Marzo - 4 min walk
  • Mesoamerican Museum of Jade - 6 min walk
  • San Cristóbal de las Casas Cathedral - 6 min walk
  • Santo Domingo Handicraft Market - 6 min walk
  • Ex-Convent of Santo Domingo - 11 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Las Pichanchas - ‬3 min walk
  • ‪Carl’s Jr. - ‬4 min walk
  • ‪Café la Selva - ‬3 min walk
  • ‪Pollo Puig - ‬2 min walk
  • ‪Toscano Café & Restaurante - ‬3 min walk

About this property

Santuario Las Escaleras

Santuario Las Escaleras offers a great location, putting you within just a 10-minute walk of San Cristóbal de las Casas Cathedral. Guests can grab a bite to eat at the restaurant, or indulge in massages, aromatherapy, or reflexology. Other highlights include a terrace and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 9:00 AM - 5:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:00 AM
  • Restaurant

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Spa services

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • 2 bathrooms
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 189 per vehicle (roundtrip)

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Las Escaleras
Las Escaleras Hotel San Cristobal de las Casas
Las Escaleras San Cristobal de las Casas

Frequently asked questions

Does Santuario Las Escaleras offer free cancellation for a full refund?

Yes, Santuario Las Escaleras does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Santuario Las Escaleras?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Santuario Las Escaleras?

Sorry, there's no onsite parking at Santuario Las Escaleras.

Is airport shuttle service offered by Santuario Las Escaleras?

Yes, an airport shuttle is available. The charge is USD 189 per vehicle roundtrip.

What are the check-in and check-out times at Santuario Las Escaleras?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is noon.

What is there to do at Santuario Las Escaleras and nearby?

Santuario Las Escaleras has spa services and a garden.

Are there restaurants at or near Santuario Las Escaleras?

Yes, there's an onsite restaurant.

What's the area around Santuario Las Escaleras like?

Santuario Las Escaleras is in De La Merced, a short 6-minute walk from San Cristóbal de las Casas Cathedral and 4 minutes' walk from Plaza 31 de Marzo.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Santuario Las Escaleras Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Great staff and hotel was safe.
4-night trip

10/10 Exceptional

Great location and service. Friendly staff. Can be a bit damp in the month of July. Otherwise, the rooms have plenty of blankets for warmth.
5-night trip

6/10 Good

This is a unique hotel. The pros are the daytime staff, Rolando, and Oscar. It is clean and offers a spacious room. This hotel could be so much more if they had a refrigerator or coffee pot in the room. If they had a guard rail coming down the stairs as if you’re on a higher floor, it would be very treacherous, there is a restaurant upstairs in fact above the unit we stayed in, but no one told us that . it would have great views the bed was very comfortable. It is not far from the walking streets of the town, but it is up here so coming back you do have to walk up here and know where you are walking to.
Anita, 1-night trip

8/10 Very good

Jesus, 4-night trip

2/10 Poor

A escribí y no me respondieron no utilice habitación porque nadie me podía entregar llave solicito devolución
Jose Marco Antonio, 1-night trip

10/10 Exceptional

Gran Opción en San Cristóbal
Muy buena opción para visitar San Cristóbal de las Casas, muy cerca del centro y de los andadores con múltiples opciones de restaurantes y además tiene una vista muy linda de la ciudad. El hotel es encantador. Quizás un minisplit haría más placentera la estancia.
Jorge Ivan, 3-night trip

6/10 Good

JORGE, 2-night trip

6/10 Good

No tenía agua caliente y no servían las televisiones dejó mucho que desear
Carlos, 1-night trip

10/10 Exceptional

Muy bien
Oscar Ramon, 1-night trip

10/10 Exceptional

Disfruté mi la tranquilidad de este lugar, las habitaciones limpias, seguras, Gracias Eduardo y Aldair por hacer nuestra estancia mejor.
Gustavo Angel, 4-night trip

8/10 Very good

Julio, 2-night trip

8/10 Very good

Roberto, 1-night trip

6/10 Good

Rodrigo, 3-night trip

10/10 Exceptional

Feliz
Alfredo, 1-night trip

10/10 Exceptional

Exelente
Alex Salomon, 4-night trip

10/10 Exceptional

En general el hotel es muy bonito, tiene una vista increíble. Como su nombre lo dice hay muchas escaleras que subir. No tiene estacionamiento y las calles son un poco estrechas para quedarte ahí, hay que buscar donde.
DORIAN, 1-night trip

10/10 Exceptional

Valeria, 2-night trip

10/10 Exceptional

Rusbel Cesar, 1-night trip

10/10 Exceptional

Gabriel jafet, 1-night trip

8/10 Very good

Lo que no me gustó es que encontramos una cucaracha en la habitación.
CHRISTIAN, 1-night trip

10/10 Exceptional

Jennyfer, 2-night trip

4/10 Fair

Mala experiencia
Mala experiencia con la aplicación Hotels.com, la tarifa cobrada por noche en ese hotel fue excesiva. Ni en época alta cobran ese precio en ese hotel, además que los servicios ofrecidos en la aplicación no los cumplen en el hotel y no ofrecen ninguna solución. Y para estar catalogado como hotel boutique, la comodidad de las camas y sofás camas es mala.
Lorena, 2-night trip

10/10 Exceptional

Hotel amplio y bonito.
Christian de la, 3-night trip

8/10 Very good

Volvería!
Personal muy amable, desayuno rico, solo el detalle de que si no pides que te limpien la habitación no la limpian ni tienden camas, la ubicación es la mejor, todo está cerca caminando, si son adultos mayores no vayan, demasiadas escaleras!!
Jose Alonso, 4-night trip

6/10 Good

Hotel tranquilo.
Visitábamos regularmente el hotel por estar ubicado en un lugar tranquilo y excelente vista. sin embargo hay muchos detalles que aún no modifican. No ofrecen estacionamiento, no hay cafetera en la habitación, no ofrecen agua de cortesía. No respetaron la reservación desayuno incluido, la persona encargada del restaurante en el momento decidió no ofrecer ese servicio previo a preguntar si daban servicio a la habitación con costo extra el cual se aceptó un día antes. Siguiente día se nos negó el servicio de desayuno gratis, su justificación es que si había gente en el lugar desayunando no subiría los desayunos sin importarle lo que dijera la reservacion. Incluso comentó si queria desayunar mi familia en la terraza era con costo extra de 1000 pesos. La condición era pagar el desayuno para poder subirlo lo cual se realizó. Ósea fue un robo. Esa persona encargada en nombre del hotel decide como manejarse sin ser nada empatico con el huésped genera mala imagen y no desear regresar a hospedarse y Solo Quiero felicitar ampliamente al bellboy David excelente persona, súper amable, a ellos son a los que deben darle oportunidad de estar al frente.
Rubi Arlet, 1-night trip

General property information

Travelers Say
"The restaurant had good food, service and the staff was always helpful."
Reasons to Book
Property Safety & Comfortable Beds
Check-In Time
3:00 PM
Check-Out Time
12:00 PM