Tri-Cities, TN (TRI-Tri-Cities Regional) - 80 min drive
Restaurants
McDonald's - 8 min drive
Blind Elk Tap Room Banner Elk - 11 min drive
Banner Elk Cafe - 11 min drive
Beech Mountain Brewing Company - 23 min drive
5506' Bar - 21 min drive
About this property
Entire place
You'll have the entire apartment to yourself and will only share it with other guests in your party.
The Highlands at Sugar by Capital Vacations
The Highlands at Sugar by Capital Vacations offers a great location, putting you within a 15-minute walk of Sugar Mountain Resort. You can get a workout in at the fitness center or take a dip in the indoor pool. Apartments feature bonuses like kitchens and washers/dryers, along with fireplaces and balconies. Fellow travelers say great things about the helpful staff.
Languages
English
At a glance
Property size
57 apartments
Arriving/Leaving
Check-in start time: 4 PM; Check-in end time: 5 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25
Check-out time is 10 AM
Contactless check-out available
Special check-in instructions
The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 25
Children
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Other information
Smoke-free property
Property amenities
Ski
Snowboarding and downhill skiing nearby
Pool/Spa
Indoor pool
Spa tub
Internet
Free WiFi
Parking and transportation
Free self parking on site
Family friendly
Playground
Kitchen
Refrigerator
Stovetop
Microwave
Oven
Dishwasher
Cookware/dishes/utensils
Coffee/tea maker
Toaster
Bedrooms
Bed sheets provided
Bathrooms
Bathtub or shower
Hair dryer
Free toiletries
Towels provided
Living spaces
Fireplace
Entertainment
Flat-screen TV with satellite service
Pool or billiards table
Arcade/game room
DVD player
Games
TV in a common area
Outdoor areas
Balcony
Barbecue grill
Laundry
Washer/dryer
Laundry facilities
Comfort
Heating
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevators
Wheelchair accessible (with limits)
Smoke-free property
Services and conveniences
Local maps
Guidebooks/recommendations
Iron/ironing board
Phone
Front desk (limited hours)
Vending machine
Restaurant dining guide
Fireplace in lobby
No housekeeping
Things to do
Fitness center
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated there is a smoke detector on the property)
First aid kit
General
57 rooms
Fees & policies
Policies
This property does not have elevators.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar by Capital Vacations Apartment
The Highlands at Sugar by Capital Vacations Banner Elk
The Highlands at Sugar by Capital Vacations Apartment Banner Elk
Frequently asked questions
Is there a pool at The Highlands at Sugar by Capital Vacations?
Yes, there's an indoor pool.
Are pets allowed at The Highlands at Sugar by Capital Vacations?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Highlands at Sugar by Capital Vacations?
Yes, there's free self parking.
What are the check-in and check-out times at The Highlands at Sugar by Capital Vacations?
Check-in start time: 4 PM; Check-in end time: 5 PM. Check-out time is 10 AM. Contactless check-in and check-out are available.
What is there to do at The Highlands at Sugar by Capital Vacations and nearby?
Have fun with nearby winter activities like downhill skiing and snowboarding. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. The Highlands at Sugar by Capital Vacations also has a fitness center and an arcade.
Does The Highlands at Sugar by Capital Vacations have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a coffee maker, a toaster, and cookware.
Does The Highlands at Sugar by Capital Vacations have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around The Highlands at Sugar by Capital Vacations like?
The Highlands at Sugar by Capital Vacations is located a short 13-minute walk from Sugar Mountain Resort.
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
7.4/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
8/10 Very Good
Dec 11, 2024
Breath taking views!!!
We stayed in a 2 bed, 2 bath town home at the top of Sugar mountain. The views were breath taking! The place itself was very spacious. It could do with some remodeling in the kitchen and throughout the apartment but was really not a big deal for us. The ladies working the office were very friendly and accommodating!
My daughter really enjoyed the game room and hot! We would definitely stay again!
michele
michele, 3-night family trip
Verified Hotels.com guest review
2/10 Poor
Sep 17, 2024
Evan
Evan, 3-night trip
Verified Hotels.com guest review
6/10 Good
Jul 23, 2024
rogers
rogers, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Jul 16, 2024
Close to Grandfather Mountain and other venues
Jeanette
Jeanette, 3-night romance trip
Verified Expedia guest review
8/10 Very Good
Jul 14, 2024
Our first time staying here. A little disappointed we did not get the view that was shown online - we did not realize there were multiple bldgs some with views some without and also some with private balconys and others with just a common walkway. Apartment was very clean and office staff was very nice and accommodating. Also did not realize there was no a/c but that was our fault for missing that in the description. Overall a nice stay and we would consider staying again just maybe seeing if we could get a different view.
Verified traveler
2-night trip
Verified Hotels.com guest review
8/10 Very Good
May 21, 2024
Lara
Lara, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 29, 2024
Loved this place, just an experience you have to try . I definitely will return
Tyrone D
Tyrone D, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Apr 10, 2024
Billie
Billie, 5-night family trip
Verified Hotels.com guest review
8/10 Very Good
Apr 7, 2024
Charming place to stay and hit the slopes.
Shane
Shane, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Apr 4, 2024
Stayed many times. Great price for spectacular view
Donald
Donald, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 31, 2024
The travel up to Highlands is well marked. Staff at the front desk was very pleasant and helpful. For a couple travelling the accommodations are roomy and the bed comfortable. My only feedback is to label the light switches and the heater dials.
Alan
Alan, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Mar 28, 2024
LOVE IT HERE!
We had an amazingly wonderful stay here in Unit 106B. The views are breathtaking and the staff was beyond friendly and inviting! We will definitely be coming back!
Bridgette
Bridgette, 5-night family trip
Verified Hotels.com guest review
8/10 Very Good
Mar 27, 2024
Katelyn
Katelyn, 3-night trip
Verified Expedia guest review
8/10 Very Good
Mar 19, 2024
This is wonderfully located to access both Sugar and Beech Mt. The staff was absolutely amazing and wonderful to do business with. The property is older but has such beautiful views and the size of the apartments are huge. I wish I had booked directly instead of through Expedia.
Brandy
Brandy, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Mar 17, 2024
Polly was kind enough to move me to a quieter unit, so I could work on my book. It took them some trouble and extra cleaning. What a kind extra mile!
Hester
Hester, 3-night trip
Verified Expedia guest review
8/10 Very Good
Mar 17, 2024
The cost was comparable to other places in the area. We chose it for the amenities. The game room and puzzle areas they provided were a big hit with our young boys. The fooseball and ping pong equipment was definitely well used but that actually made us more comfortable in allowing our 4 and 7 year old to use them. They also had two gaming consoles that the kids thought were the greatest. This added huge value to our stay as it was fun and free activity right on property for evenings when we wanted to 'take it slow'. The property is dated. We are aware they are in the process of updating units but we couldn't tell if ours was considered "updated" or not because some things seem to be new (bathroom fixtures, etc.) but other items like flooring and firniture seemed worn or older styles. The staff was extremely helpful. Overall the stay was good. Our kids had a great time and we were so close to Sugar Mountain snow tubing/skiing and the Alpine Wilderness Coaster.
Jessica
Jessica, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Mar 13, 2024
Nice cozy place
Great property in a great location. The unit was clean, roomy and comfortable. My only complaint is the strict checkout time. We were really hoping to get an extra 30 minutes to check out but management was unable to accommodate us. We ended up leaving some valuables behind as we were rushing out the door.
Elliott
Elliott, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Mar 11, 2024
It was very quiet and we liked that there was no one above us. The apartment had all of the amenities we could ask for.
Andrea
Andrea, 3-night romance trip
Verified Expedia guest review
4/10 Fair
Mar 9, 2024
This place needs a a major update BADLY! Our rental had paint chips falling from the ceiling! Overall and for the price paid for this rental the property management should fix this space up and bring it up to date! This place feels like you stepped back into the late 70's...
Eric
Eric, 2-night romance trip
Verified Travelocity guest review
8/10 Very Good
Mar 1, 2024
balaji
balaji, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 28, 2024
Loved the view and the fireplace. Clean useful
Brandon
Brandon, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Feb 27, 2024
William
William, 2-night trip
Verified Expedia guest review
8/10 Very Good
Feb 26, 2024
Jon
Jon, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 24, 2024
Such a cozy nice stay!
Layla
Layla, 3-night trip with friends
Verified Hotels.com guest review
6/10 Good
Feb 22, 2024
Close to slopes and spa/pool and game area were nice.