6/10 Good
Nov 17, 2024
No apology
The room was comfortable, but some of the receptionists and a restaurant manager were so rude.
I stayed 7 nights total. When I added one more night after the 4 nights of stay, I accidentally clicked on 6 mixed room reservation instead of the same 6 women's room I Stayed for 4 nights. I ran down to ask if I could change to the same room, instead of checking out and go to a different room, a receptionist asked for the additional 17 Euro. I just left the reception area.
Two days later, the same woman accompanied a security guard, abruptly opened the room door while we were talking about America vs. France with a room mate, saying "it was reported someone speaking English woman was screaming in this room". I asked, "did you hear my voice from outside?"
After she Knew she got the wrong room, she even did not apologize for being rude.
Another issue was a manager, came to me when I was eating Chicken avocado sandwich I ordered, "You are eating somebody else's food." I knew that was my order because it was not the first time I ordered the chicken menu. I did not respond while I was eating and after I finished eating, I walked to the manager. "What happened? It was my order."
The manager never said sorry for what he did to the restaurant customer. He just walked into the kitchen.
He knew I left a big tip for the waiter that I did not know the tips were shared. After I found out the tips were shared, No Tips! I don't think I want to give the tips even a penny to some people rude .
Kyung
Kyung, 4-night trip
Verified Hotels.com guest review
