Naples (INP-Naples Central Rail Station) - 28 min walk
Università Station - 5 min walk
Toledo Station - 6 min walk
Municipio Station - 8 min walk
Airport shuttle (surcharge)
Train station pick-up (surcharge)
Restaurants
Koi Sushi Restaurant - 2 min walk
Pizzeria Giuliano - 3 min walk
Baccalaria - 4 min walk
Drago d'oro - 1 min walk
Double Wine Bar - 3 min walk
About this property
The Fresh
When you stay at The Fresh, you'll be within a 15-minute walk of Via Toledo and Port of Naples. Also, Piazza del Plebiscito and Molo Beverello Port are just a 5-minute drive away. Public transportation is just a short walk: Università Station is 5 minutes and Toledo Station is 6 minutes.
Languages
English, French, Italian, Spanish
At a glance
Hotel size
6 rooms
Arranged over 1 level
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: 8 PM
Express check-in/out available
Minimum check-in age: 18
Check-out time is 10:30 AM
Contactless check-out available
Special check-in instructions
This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite garage
Offsite parking within 1148 ft (EUR 30 per day); reservations required
Transfers
Airport shuttle on request (available 24 hours)*
Train station pick-up*
Other information
Smoke-free property
Property amenities
Food and drink
Room service (limited hours)
What to do
Boat tours nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Luggage storage
Multilingual staff
Facilities
Safe-deposit box at front desk
Room amenities
Be entertained
IPod docking station
26-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning
Coffee/tea maker
Electric kettle
Sleep well
Down comforter
Soundproofed rooms
Bed sheets provided
What to enjoy
Balcony
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Bidet
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Desk
Free WiFi
More
Daily housekeeping
In-room safe
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 3.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.
Optional extras
Airport shuttle service is offered for an extra charge of EUR 20 per person (one-way)
Train station pick-up service is offered for an extra charge
Children & extra beds
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Parking
Parking is available nearby and costs EUR 30 per day (1148 ft away)
Policies
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number IT063049B49GGGTYUQ
Also known as
Fresh Hotel Naples
Fresh Naples
The Fresh Hotel
The Fresh Naples
The Fresh Hotel Naples
Frequently asked questions
Does The Fresh offer free cancellation for a full refund?
Yes, The Fresh does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Fresh?
Sorry, pets aren't allowed.
Is airport shuttle service offered by The Fresh?
Yes, an airport shuttle is available. The charge is EUR 20 per person one-way.
What are the check-in and check-out times at The Fresh?
Check-in start time: 2 PM; Check-in end time: 8 PM. Check-out time is 10:30 AM. Express check-in and check-out and contactless check-out are available.
What is there to do at The Fresh and nearby?
Have fun during the warmer months with activities nearby such as boat tours.
Does The Fresh have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Fresh like?
The Fresh is located on the waterfront in Naples City Centre, a short 5-minute walk from Università Station and 5 minutes' walk from Via Toledo.
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
7.2/10
Staff & service
6.6/10
Amenities
7.2/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Oct 4, 2024
Anthony
Anthony, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 23, 2024
Julie
Julie, 4-night trip
Verified Hotels.com guest review
2/10 Poor
May 6, 2023
FOR US THE LOCATION WAS SCARED. NOBODY IN THERE , ENTRACE OF HOTEL WAS DARK PLACE, AND THE PRINCIPAL DOOR VERY DURY.
NEVER COME BACK SORRY
Carmen
Carmen, 1-night trip
Verified Expedia guest review
8/10 Very Good
Oct 27, 2022
ROBERT
ROBERT, 3-night trip
Verified Expedia guest review
2/10 Poor
Sep 3, 2022
TL;DR : This is NOT a hotel. It is a BnB-like accommodation with misleading advertisement. Owner also tries to browbeat negative reviews by threatening calling the cops.
We arrived in a graffiti laden alleyway at around 4pm, well within the 2 to 8pm check-in time (front desk is supposed to be open from 8am to 8pm) to a door with a lockbox.
We ring the location and get no answer. We find a note that says that we need to contact someone through WhatsApp if it's after 2pm. Which is... highly irregular.
Contact the number (good thing we had international data) and no response so I start looking at the lockbox. Within seconds, I get it open and find a bunch of keys. Didn't feel comfortable taking the keys so I tried to close the box again but couldn't anymore.
After nearly 2 hours! I finally get a response after I contacted Expedia to get a refund. He gives me instructions to open the lockbox and tells me it's my fault because we checked-in after 2pm. We got no instructions of that sort from him (or at all).
Turns out, the lockbox code was not one that I had tried which now freaks us out considering how easy it was to open, anybody could have made doubles.
Asked for a refund directly because both not a hotel room or safe and he refused. Ended up going elsewhere. After he saw a negative review on google, he sent us the cop threat.
This is NOT a hotel. Nobody works here. The 8am to 8pm front desk is a lie and is not manned. We even saw other people waiting the next day.
Colin
Colin, 2-night family trip
Verified Expedia guest review
6/10 Good
Aug 6, 2022
mohamed t
mohamed t, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 15, 2019
good location and good service
James
James, 2-night romance trip
Verified Hotels.com guest review
4/10 Fair
Oct 15, 2019
Ok place to dump you bags and get clean.
Great location. Inexpensive price. No air conditioning. Hot. Had to sleep with windows open. Noisy all night long.
Verified traveler
2-night trip
Verified Hotels.com guest review
2/10 Poor
Sep 9, 2018
Don’t stay here is my best recommendation. Find a different Hotel
Terry
Terry, 2-night romance trip
Verified Hotels.com guest review
6/10 Good
Aug 11, 2017
False Advertisement
I typically choose hotels based on the services offered. One important service for me is airport transportation (even with a fee) since I find taxis can try to overcharge you. That was one of the reasons The Fresh was selected. So I was disappointed when I emailed them a couple of days prior to my arrival to arrange transportation and was informed that my arrival time was a busy period and it would not be available. Again, I was disappointed but understood since my arrival in Naples was during a timeframe typically used for check-in. So I took a taxi and paid more than double the price quoted by The Fresh. To avoid this issue for my departure, I immediately emailed the owner after check-in to arrange transportation for my departure several days later. I was then informed that the service was not available period. I sent screenshots from their website and Expedia stating that airport transport is available for a fee. I was then told that they don't offer it anymore. This really upset me. It upset me more than the A/C that you could only feel when you in a specific spot in the room and that they turned off daily resulting in my coming from a very hot outdoor environment into a sweat box. More so than the internet service that kept going in and out. Consistent A/C and internet service were not advertised but airport transport was. If I was aware of this, I would not have spent my money and my Expedia points at this location. If you don't offer a service, don't advertise it.
Verified traveler
5-night trip
Verified Expedia guest review
6/10 Good
Oct 13, 2016
Too expensive for the accommodations.
Rooms requested were not available the day we arrived. However, the owner was there when we arrived. I did not realize that we would have needed an elevator. No elevator! Owner was pleasant. The B&B was on the second floor in Italy it's the first floor. Had to walk up and down with luggage. We arrived on a Thursday rooms requested were available on Saturday.
.
Tony
Verified Expedia guest review
8/10 Very Good
May 4, 2016
Verified traveler
Verified Hotels.com guest review
6/10 Good
Oct 12, 2015
Affordable option, great location
Best thing about this hotel is its location, just a minutes walk away from one end of Centro Storico and many of the tourist attractions. Affordable price and overall good quality of room, although the bed was pretty hard and the shower very small, and breakfast could be improved by having more savoury options. Staff here speak almost no English but can provide a map of the area, and its easy enough to find your own way around.
Verified traveler
Verified Hotels.com guest review
8/10 Very Good
Oct 4, 2015
good stay
Nice service
Verified traveler
Verified Hotels.com guest review
8/10 Very Good
Sep 15, 2015
John
Verified Hotels.com guest review
8/10 Very Good
Sep 1, 2015
Lindomar
Verified Hotels.com guest review
6/10 Good
Aug 8, 2015
OK hotel.
Although it didn't look like it from the outside, the hotel was nice inside, and in a good location. The air conditioning was very weak and the wifi was so spotty. Most times it did not work in our room. We use wifi to plan our days, etc. the breakfast was good.
Lidija
Verified Hotels.com guest review
10/10 Exceptional
May 26, 2015
nice hotel in the historic center.
very nice and polite staff, a little bit poor english knowladge like in general in Napoli. breakfast always on time with a lovely warm croissant, cake and etc. in the end of our visit been offered a taxi to airport, cheap and on time. atmosphere was awesome and comfortable. it is the right place to stay.
Roman&Svetlana
Verified Expedia guest review
8/10 Very Good
Oct 19, 2014
A reFRESHing base from which to explore Napoli
I stayed in the Fresh for 4 nights in October 2014 - I arrived late (very late) and had not realised I needed to tell the hotel in advance; no fear, they called me and it was all sorted (THANK YOU).
The rooms are comfortable and brightly decorated - the decor seems to be lime green or pink and it gives the place a modern feel despite the building being an old building in old naples.
The location is great - 3 minutes from the heart of old naples and 10 minutes from the highlight for me - Napoli Underground.
Paul
Verified Expedia guest review
10/10 Exceptional
May 20, 2014
Lovely Hotel, great location, close to everything
Lovely Hotel, great location, close to everything, Naples bay, Royal Place, Castle Nuevo just a stones throw away. The University and Metro underground line is just around the corner as well as the fabulous shopping streets!
Verified traveler
Verified Expedia guest review
6/10 Good
May 11, 2014
Room & bathroom were a bit small. Location wasn't the greatest either. Clean and good service though.
Tiffany
Verified Hotels.com guest review
2/10 Poor
Apr 29, 2014
Awful place - Avoid
Worst hotel stay in a very long time..
1. At 10 Am day of check in the hotel manager Alessandro called to say that The Fresh has a boiler issue - hence no hot water and we had to go to sister hotel Hrooms.
2. Hrooms was located away from everything - port, train station, city centre - had to use crowded Naples metro to get around every day. The manager was under the impression he was doing us a favour.
3. Hrooms has no staff other than non English speaking cleaning lady. There was no one at reception after we checked in for the entire 3 days stay. 4 different keys were needed to get onto the building, hotel and then room!
4. Toilet would not flush and my dad had to fix it as there was no one to ask for help.
5. After a shower the entire bathroom was flooded - again - no one to ask for help - so we left it for cleaning lady to drain next day.
6. Requested triple room for 3 adults and at The Fresh the reservation indicated 3 beds would be available. We got one double and a very uncomfortable sofa bed- I am only 5ft 4 and my feet were out.
The only positives I can think of are the size of the rooms and cleanliness.
It should really be marketed as serviced apartments or something along these lines (there is no hotel staff or service to speak of) to manage expectations.
Verified traveler
Verified Expedia guest review
10/10 Exceptional
Jan 13, 2014
This place is very close to a beautiful church.
I thought The Fresh was very tastefully decorated and comfortable. The staff were very congenial. The owner even picked me up from the airport! He also arranged for a txi to take me to the ferry the next day, witch is just a short distance away, The continental breakfst was very nice also.This place was a real bargain, too.
Carey
Verified Hotels.com guest review
8/10 Very Good
Sep 19, 2013
Great from the inside
Decent continental breakfast included. The staff member who stays there for most of the day isn't too helpful in terms of recommending routes, restaurants or attractions but does his job well which is to lay out breakfast and check you in. We found the location a bit hard to find because the google maps location for the hotel is wrong (sept 2013). 25 mins walk to train station, 8 min walk to port, 30 seconds walk to nearby (small but functional) supermarket. Good stay overall.
dontknow123
Verified Hotels.com guest review
8/10 Very Good
Aug 7, 2024
Prima hostel en schone nette kamer, eerder toegang gekregen tot de kamer door te bellen met de eigenaar bij aankomst. Op loopafstand van veel bezienswaardigheden.