In the heart of Madrid, Eurostars Plaza Mayor offers an upscale retreat with a rooftop terrace and coffee shop. Connect to WiFi, take advantage of concierge services, and explore nearby Puerta del Sol with bike rentals. Previous guests rave about the helpful staff.
Adolfo Suarez Madrid-Barajas Airport (MAD) - 23 min drive
Madrid (XOC-Atocha Train Station) - 18 min walk
Atocha Cercanías Station - 20 min walk
Madrid Atocha Station - 20 min walk
Tirso de Molina Station - 2 min walk
Sol Station - 5 min walk
La Latina Station - 6 min walk
Restaurants
La Rollerie - 2 min walk
Pum Pum Bakery - 4 min walk
Casa de Granada - 1 min walk
Yatai Market - 1 min walk
Maestro Churrero - 2 min walk
About this property
Eurostars Plaza Mayor
Eurostars Plaza Mayor features a rooftop terrace and puts you within a 5-minute walk of Puerta del Sol and Plaza de Santa Ana. You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Also, Plaza Mayor and Plaza de España - Princesa are within just a 10-minute walk. Fellow travelers like the helpful staff and walkable location. Public transportation is just a short walk: Tirso de Molina Station is 2 minutes and Sol Station is 5 minutes.
Languages
English, Spanish
At a glance
Hotel size
92 rooms
Arranged over 7 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:30 AM–10:30 AM on weekdays and 8:00 AM–11:00 AM on weekends
Bar/lounge
Coffee shop
Water dispenser
Traveling with children
Children stay free (see details)
Working away
Business center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Bicycle rentals
Facilities
2 buildings/towers
Safe-deposit box at front desk
Rooftop terrace
Television in common areas
At least 80% of food locally-sourced
Vegan dining options
Vegetarian dining options
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser
Reusable cups only
Reusable tableware only
Accessibility
Elevator
Wheelchair-accessible path of travel
Room amenities
Be entertained
LCD television
Digital TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Reusable coffee/tea filters
More
Daily housekeeping
In-room safe (laptop compatible)
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 15 for adults and EUR 15 for children
Policies
This property uses solar energy.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Eurostars Hotel Plaza Mayor
Eurostars Hotel Plaza Mayor Madrid
Eurostars Plaza Mayor
Eurostars Plaza Mayor Madrid
Hotel Eurostars Plaza Mayor
Hotel Mayor
Hotel Plaza Mayor
Plaza Mayor
Plaza Mayor Hotel
Eurostars Plaza Mayor Hotel
Eurostars Hotel Plaza Mayor
Eurostars Plaza Mayor Madrid
Eurostars Plaza Mayor Hotel Madrid
Frequently asked questions
Does Eurostars Plaza Mayor offer free cancellation for a full refund?
Yes, Eurostars Plaza Mayor does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Eurostars Plaza Mayor?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Eurostars Plaza Mayor?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.
Is there an onsite casino at Eurostars Plaza Mayor?
No, this hotel doesn't have a casino, but Casino de Madrid (9-min walk) and Casino Gran Via (11-min walk) are both nearby.
What's the area around Eurostars Plaza Mayor like?
Eurostars Plaza Mayor is in Madrid Centro, a short 2-minute walk from Tirso de Molina Station and 5 minutes' walk from Puerta del Sol. Travelers recommend the hotel for its walkable location.
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
Feb 12, 2025
Luciana
Luciana, 3-night trip
Verified Hotels.com guest review
6/10 Good
Feb 10, 2025
Monica
Monica, 2-night trip
Verified Hotels.com guest review
4/10 Fair
Dec 9, 2024
4 Star?? Good location but poor at the basics
Virtually no toilet roll on arrival. No towels one day. Did not replenish coffee/tea sachets in room over 4 days
Ian
Ian, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 26, 2024
Denis Z
Denis Z, 8-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 16, 2024
Good services
francisco
francisco, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Nov 13, 2024
Very clean, pleasant decor, comfortable bed, rooms with coffee, safe box , enough storage . The hotel ideally positioned in the city center and easy access to transportation
Alexander
Alexander, 5-night trip
Verified Expedia guest review
10/10 Exceptional
Nov 12, 2024
Great place to stay! Hotel clean and rooms were nice. Walkable to city center and several plazas. Close to metro.
jenifer
jenifer, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
Nov 12, 2024
all was good. I had a room with a window to internal court, so it was very quite.
nice breakfast.
water pressure in the shower could be higher, but the rest was pretty good.
Maria
Maria, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 7, 2024
The staff was amazing, very professional and helpful with anything we needed. Location is great 👍
GLORIA
GLORIA, 2-night trip with friends
Verified Expedia guest review
8/10 Very Good
Nov 5, 2024
Scott
Scott, 2-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Nov 5, 2024
Some rooms a bit dark especially lower floors.
Alfred
Alfred, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Nov 2, 2024
Good hotel ; very clean and good service .
David
David, 5-night trip
Verified Expedia guest review
8/10 Very Good
Oct 31, 2024
it's conveniently located around 2 metro stations, lots of dining options and shops around.
Benjamin
Benjamin, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 30, 2024
I'm going to be absolutely straight; I just spent 25 days all over Spain. Stayed in 7 hotels; 5 of the 7 were Eurostars hotels. It could be the culture of the hotel chain or the Spanish culture itself, but the experience in the Eurostars hotels was second to none.
Edwin
Edwin, 4-night trip
Verified Expedia guest review
4/10 Fair
Oct 28, 2024
Not comfortable
I would personally not stay at this hotel unless there was no other option. It looks great on the outside very nice lobby however the room is extremely uncomfortable, the beds are hard as a rock they’re cheap, no pillow top you can feel the springs but worst of all is the climate control you have a Thermostat that is unlike a Thermostat I’ve ever seen you cannot control the Temperature of the room if it’s too cold you have to turn the unit off when you get hot you have to wake up and turn the unit on I brought this to the attention of the front desk and they said oh well that’s our system that’s how it works and we tell you that when you check in, no they didn’t tell me that when I checked in. To add insult to injury I asked for a thicker pillow and what they brought me was a nasty old pillow and I only realized that when I felt really uncomfortable sleeping that night they had two pillowcases over an original dingy yellow pillow that they tried to disguise with two new pillowcases. The hotel is in a good location but like I said earlier there are a lot better options and hotels that take your comfort seriously. Unfortunately a lot of the hotels in Europe don’t compare to a standard room in the United States. Their mattresses are cheap and it doesn’t seem like they changed them very often.
Oswaldo
Oswaldo, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 28, 2024
Verified traveler
5-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 27, 2024
Great hotel
Very comfortable and well situated hotel. Comfortable bed, clean room and very quiet at night. Good water pressure in shower. Breakfast was great! Good gluten free options. Great front desk service.
Verified traveler
3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 25, 2024
The hotel is nicely appointed and well situated in the heart of Madrid. The staff was very friendly and helpful.
Raul
Raul, 7-night family trip
Verified Expedia guest review
8/10 Very Good
Oct 14, 2024
Brad
Brad, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 14, 2024
Excelente ubicacion.
Edwin
Edwin, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 14, 2024
Great location and nice rooms
martin
martin, 3-night romance trip
Verified Expedia guest review
8/10 Very Good
Oct 10, 2024
Our stay was nice and peacefull.
Yadira
Yadira, 2-night romance trip
Verified Expedia guest review
8/10 Very Good
Oct 8, 2024
In spite of the hotel name of Plaza Mayor, it was a bit of a hike into the Plaza Mayor. That being said, the hotel was centrally located and most attractions were within walking distance. The rooms and bathrooms were spacious and the beds were comfortable. The available options on the TV was quite limited, however. There was no CNN International, for example. And one thing that really bugged us was that many of the buttons on the remote did not work, which made navigating the channels rather tedious. That was annoying. We also thought the hotel was way overpriced.
Vernon
Vernon, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Oct 5, 2024
Nice locations, few steps frolm Plaza Mayor
Francisco
Francisco, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
Oct 5, 2024
Great stay would recommend.
Great stay at the hotel. The room was clean and decorated well. Kettle and coffee available. Unfortunately no English breakfast tea or milk. Start getting to breakfast early otherwise they don't replenish stock. Breakfast finished at 11 and we went down at 10 and anything that had run out wasn't replaced so there were a few things we couldn't have.