If you are planning to use English as a language of communication in France NEVER consider this place to stay.We are a couple and needed to stay overnight in Orleans.E-mail,that we got after reservation,said that for late check-in after 3 p.m.,we will recieve code to get acess to a lock box at the hotel with the room key inside.As we did not get any code during that day we called a help line but the person who answered simply said NO ENGLISH.So we thought that upon arrival we will be able to get a hold of someone more professional and solve issue.We entered and there was absolutely noone,front desk was covered with gate and as we still haven't recieved any code we called again to help line.But this time it was even more ridiculous,as soon as man and woman on the phone heard English speech they just HANG UP ON US.Highly improper behavior for people working in hospitality industry at the place that has many foreign customers.This way we spent about an hour in a lobby until one lady opened the lock box with her code and we got our room key.As their parking lot was full and we didnt get any help with parking we had to look for parking spot on the streets for 40 more minutes.We also didn't get wi-fi code.In the morning we complained about the situation at the front desk but there was no appology,the guy said they could not sent code to our phone because our number was not french.And after we said that we are leaving review he laughed to our faces.WORST DISRESPECTFUL PLACE EVER!