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The Tourmaline

5.0 star property
Luxury hotel in Kandy with spa and outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Tourmaline

Outdoor pool, pool umbrellas, sun loungers
View from property
View from room
Lobby sitting area
Lobby lounge

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Airport transfer
  • Gym
  • Spa
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness center
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service
  • 24-hour business center

For families (6)

  • Children stay free
  • Children's pool
  • Playground on site
  • Private bathroom
  • Separate bedroom
  • Premium TV channels

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, memory foam beds, minibar

Deluxe Room

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Separate bedroom
Ceiling fan
Memory foam bed
Premium bedding
Bidet
  • 323 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite

Suite | 1 bedroom, premium bedding, memory foam beds, minibar

Suite

Highlights

Separate sitting area
Air conditioning
LED TV
Separate bedroom
Ceiling fan
Memory foam bed
Premium bedding
Bidet
  • 484 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Bathroom | Hair dryer, slippers, bidet, towels

Deluxe Triple Room

Highlights

Air conditioning
LED TV
Separate bedroom
Ceiling fan
Memory foam bed
Premium bedding
Bidet
Private bathroom
  • 474 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, premium bedding, memory foam beds, minibar

Deluxe Twin Room

Highlights

Air conditioning
LED TV
Separate bedroom
Ceiling fan
Memory foam bed
Premium bedding
Bidet
Private bathroom
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Red Letter Hotel

Pool
Free breakfast
Free parking
Free WiFi
6.0 out of 10, (3)
The price is $21
includes taxes & fees
$18 per night
Jan 5 - Jan 6, 2025
Red Letter Hotel
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About the neighborhood

Map
Anniewatte, Kandy, 20855

What's nearby

  • Bahirawakanda Vihara Buddha - 20 min walk
  • Kandy Lake - 4 min drive
  • Royal Palace of Kandy - 4 min drive
  • Kandy General Hospital - 5 min drive
  • Temple of the Tooth - 7 min drive

Getting around

  • Bandaranaike Intl. Airport (CMB) - 167 min drive
  • Kandy Railway Station - 13 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪KFC - ‬3 min drive
  • ‪Soul Food - ‬4 min drive
  • ‪Burger King - ‬4 min drive
  • ‪Kandyan Muslim Hotel - ‬3 min drive
  • ‪Dindigul Thalappakatti - ‬16 min walk

About this property

The Tourmaline

Located near a train station, The Tourmaline is a great choice for a stay in Kandy. You can visit the spa to indulge in massages or body treatments, and bbq terrace restaurant serves dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a fitness center.

Languages

English, French, Japanese

At a glance

DONE

Hotel size

    • 28 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 12:30 PM; Check-in end time: 11:30 PM
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
    • This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite extended parking
    • Wheelchair-accessible parking on site
    • Free offsite parking nearby
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station pick-up*
DONE

Offsite

    • Area shuttle within 25 km*
    • Shopping center shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground

What to do

  • Pool table
  • Ecotours nearby
  • Golfing nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Wedding services
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness center
  • An outdoor pool
  • Arcade/game room
  • Full-service spa
  • Outdoor tennis court
  • Banquet hall
  • Reception hall

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • DVD player
  • 32-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Turndown service
  • Premium bedding
  • Memory foam mattress

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Tourmaline Spa Premedion. Services include massages and body treatments. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Bbq terrace restaurant - This restaurant serves dinner only. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • New Year's Eve (31 December) Gala Dinner per adult: LKR 6500
  • New Year's Eve (31 December) Gala Dinner per child: LKR 3250 (from 5 to 12 years old)

Optional extras

  • Full breakfast is offered for an extra charge of approximately LKR 1500 for adults and LKR 750 for children
  • Airport shuttle service is offered for an extra charge of LKR 7500.00 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for LKR 2500.00 per night

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Tourmaline Hotel
Tourmaline Hotel Kandy
Tourmaline Kandy
The Tourmaline Hotel
The Tourmaline Kandy
The Tourmaline Hotel Kandy

Frequently asked questions

Does The Tourmaline offer free cancellation for a full refund?
Yes, The Tourmaline does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Tourmaline?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Tourmaline?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Tourmaline?
Yes, there's free self and extended parking.
Is airport shuttle service offered by The Tourmaline?
Yes, an airport shuttle is available. The charge is LKR 7500.00 per vehicle one way.
What are the check-in and check-out times at The Tourmaline?
Check-in start time: 12:30 PM; Check-in end time: 11:30 PM. Check-out time is noon. Contactless check-out is available.
What is there to do at The Tourmaline and nearby?
Practice your swing on the tennis courts. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Tourmaline also has a fitness center and spa services, as well as an arcade and a garden.
Are there restaurants at or near The Tourmaline?
Yes, there's an onsite restaurant, bbq terrace restaurant.
What's the area around The Tourmaline like?
The Tourmaline is a short 20-minute walk from Bahirawakanda Vihara Buddha and 20 minutes' walk from Kandy Clock Tower.

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Great little property. Staff is really nice. I mean really nice. Pool was decent. Location is a little secluded and quiet, but you can get to town in less than 10 mins in car. Don't use tuk tuks. It's challenge for them to climb the hills. Not a new facility but its maintained pretty well.
Thenkutty, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel with an incredible view
Anne, 2-night family trip
Verified Expedia guest review

2/10 Poor

Do not recommend this place at all. There was nobody at the reception. Gave us the wrong room. Then we asked for the room that we paid for. They charged exrtra for that. We didn't receive any bed sheets. The best part is I wanted to go the toilet at 4.00 am and found out no water in the toilet and I had to call the manager lady early in the morning but no answer. Terribel place. Avoid this place at all cost.
Ruchira, 1-night family trip
Verified Expedia guest review

2/10 Poor

Not a 5 star hotel
I booked this hotel because it was rated as a five star hotel but it’s far from this. This facility need renovation
Mohammed, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Quick stopover
Very welcoming, great service, great food, good room. Pool area would benefit from some love but still ok
1-night trip
Verified Hotels.com guest review

8/10 Very Good

Paul, 3-night business trip
Verified Hotels.com guest review

4/10 Fair

Very poor stay experience
APOORVA, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Staff was helpful . Loved our stay at the hotel.
Tasneem, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The views are worth the journey
The Tourmaline and its partner hotel the Topaz sit high above Kandy with beautiful views over the city. It is reached via a steep, winding road, but the views, and the hotel itself, are worth the journey. Reception was prompt, and all staff were friendly and attentive. The rooms were large and had everything we needed - comfortable bed, luxurious bathroom, strong wifi and good electrical outlets. The breakfast buffet was delicious.
View from bedroom window
1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

The staff were very friendly and welcoming. The location was beautiful our room had an amazing view of Kandy.
3-night romance trip
Verified Lastminute guest review

10/10 Exceptional

Nice view,we came with a rental car -access a bit difficult because of very narrow streets. Hotel id on top of the Hill , you will need a driver/car go Kandy
Ruth, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Excellent comfortable and spacious Kandy Hotel
Room was spacious with great view. Wifi was not available in the pool area. Staff and service exceptional. Food was superb. Location good for the view not so good for getting around and need to rely on transport and not walking distance to anything so a bit isolated. Probably not quite 5 star although it was excellent.
Pamela, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful mountain top property. Quiet and calm.spacious rooms and good breakfast
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderful hotel, elegant & serene. Fantastic view. Great staff & service, however gym needs updating.
Dee, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful location to view the entire city . They have a nice pool, attentive staff and good food for dinner and breakfast.
1-night trip
Verified Expedia guest review

8/10 Very Good

Great hotel, old property
Good service, hotel is bit old
Madhav, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel up in the mountains of Kandy
The Tourmaline was an amazing hotel to stay at. The staff was extremely polite and attentive and it made our stay very comfortable. They provided services we requested like day trips to Sigiriya and the rooms were clean. Very well done by hotel and they made us feel special during our whole stay. Only thing is it's up at the mountains so it's away from the city but they remedied it by providing free shuttle service to the city. Thank you Tourmaline for your hospitality.
Raymon Lat, 4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

A sublime two days
We had a wonderful stay at this hotel. We loved the decor and atmosphere of the hotel. Felt relaxed from the moment we arrived and we met by smiles and a refreshing drink. The staff were so friendly and helpful. We enjoyed all our meals there. I wish we had been able to stay longer.
Joan, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Gina, 2-night trip
Verified Expedia guest review

8/10 Very Good

nice view from the room and resturaunt. Staff are friendly. I've ordered some food to my room, waiting for 1 hour.
1-night trip
Verified Expedia guest review

8/10 Very Good

Great place to stay
The hotel is located on the slope of a hill. So, need to keep that in mind when you go out for a walk. Also, access to public transport is limited. The ambience is great. Great welcome. Staff at the front desk were very helpful. The rooms were spacious,clean. It has a lovely view of Kandy. The bathroom has a glass door in common with the room. This can be curtained off with a cane curtain, that has spaces between the canes. A bit awkward if you have children of both genders staying in the same room. There is no lift in the hotel (it is only 3 floors tall) and that can pose a problem when you have someone who cannot climb stairs or there is no bellboy to help you with the luggage ( you need to check out at odd hours) Food is good. The people at the dining area were very helpful and nice Spa is great. Overall a great experience
john, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

The greatest thing is that is has a tennis table and a tenis court. Nice pool and good internet.friendly staff. Not such a great breakfast nor menu.
1-night romance trip
Verified Hotels.com guest review

8/10 Very Good

Great Views and spacious rooms
Excellent hotel, except for the fact we didn’t know that they don’t serve alcohol... if we had known in advance we could have been better prepared and bought our own wine for dinner.
Robert, 2-night trip
Verified Expedia guest review