I will always remember my experience at this hotel because of the excellent service. When I first came to this hotel, the taxi driver ripped me off by taking moeny out of my hands without returning me his change. I was stunned that when I cam to the hotel lobby, and told the the owner of the hotel of my pligt, he told me, "I will take care of it." Threee days later he finds the taxi driver and arranges a meeting. I decide to give the taxi driver a tip ($5 U.S. dollars) to make peace when the owner (Mr. Lee) tells me, "I will drive you to your next destination, Hoi An free of charge." Everyone is happy, The taxi driver gets a tip, and I get VIP teatment to my next destination. Mr. Lee drives to Hoi An upon checking out three days later speaking fluent English. He is honest and willing to help you at all the times. This can also be said for the manger (who also speak fluent Engish) and the hotel receptionist (who speak just basic English). All around, this is one of my favorite places to stay in Vietnam.