Even though the staff is courteous, it doesn't make up for the rundown of the hotel. The main problem is being touted as a 5 star hotel, but since you get to a dirty neighborhood, with beggars and homeless, staying in shock. Initially you think it is a Maps error, but after seeing the sign and look for some semblances with the public photos, you understand what awaits you. The hotel is old, poorly maintained, in a terrible neighborhood, ... Far from what a 5 star customer expects. Simple things, as the lack of a soap dish, in the shower are surprising. I don't understand how this hotel can appear as a 5 star hotel, even in Morocco