4/10 Fair
May 4, 2018
In need of some major upkeep
The location of the pousada is great. The staff did the best they could, they are very nice. However the pousada is just not in the greatest shape. We had the master suite, the nicest room in the pousada and even it just wasn't kept up. It has some charm, Ill give it that, and its hard for me to write a negative review. But the balcony door didnt close all the way, the bathroom window didnt close at all, despite that, we felt safe, but the large gaps allowed for bugs. We had a small roach, lots of ants and a lizard in the two days we were there. The mattress under the sheets looked at least 20 years old, frayed and stained. The upkeep of the property is also poor, the hot tub has no water and looked like it didnt for a very long time. And I won't even get into the story of how I booked the room on Orbitz and when we first showed up they had no record of our reservation and said they never heard of orbitz, despite the fact I had my printed confirmation in my hand! Unfortunately I just cant recommend this hotel nor could I stay there again.Its too bad, it really has potential!
Julie
Julie, 3-night trip
Verified Orbitz guest review
