8/10 Very Good
Jun 14, 2023
The outstanding good feature of this hotel is its proximity to the Paragon Mall through a connecting door from the hotel lobby. The hotel itself is not overly expensive for the room and breakfast option and the food selection is quite good. I was travelling with my two children and they liked it. However, the property itself is quite tired, but made worse by the problem experienced by hotels across a lot Indonesia, that being: Hardly any simple maintenance! For example, the shower heads could be cleaned of rust, thereby increasing the water flow on what in already a very low water pressure. Hot water runs out after about 5 minutes of showering. The pool is a main attraction for the property but is poorly maintained with the step ladder the pool not screwed in and feels flimsy. The "Kids Club" is filled with broken toys that look like they were picked up from the street, and the playground feels like an afterthought with some rusty old equipment. The hotel management could walk 100 meters TO THE MALL and spend about 10 USD on some toys and it would already be a drastic improvement. My point is, that for not much investment, the hotel could do small things to make the stay a lot more enjoyable. Please stop being so stingy Hotel Management!
Daniel
Daniel, 5-night family trip
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